NEW CHITOSE AIRPORT CAR RENTAL REVIEWS

Excellent service that is highly reliable. Totally recommend this for future travels! (:

Lovely and smooth experience! Competitive prices! Would be even more competitive to have discounts.

There were exceeded my expectation! I love the service that service that they given to me and my family. Very quick and helpfull staff. Will use the service again in the future..thanks! :)

The service was good, but the vehicle was too old (driven 200,000 kilometers). The return policy was a bit strange; you had to fill up the gas at the nearby station and provide the receipt!

Service by Samurai was above expectation.

Price protection did not really work.

Counter staff was helpful, however, no sure why i have to wait for 45 min in the airport to be picked up by the shuttle bus service to Times!

On the whole, was a great experience, values met with my expectations.

The car was not good. Dirty. Not cleaned outside for rental. The front window rain blade was too old that the plastic would not effectively wripped off the rain.

Waited quite a bit for the shuttle bus to pick us up to the car rental location. There wasn't a sign so we were quite worried we weren't at the right place. Had to hop on all the buses to ask if we were suppose to be on that specific bus. Other than that, the car was great and the people were very nice.

Good and fast service.

More information could tell customers just for ETC machine rental fee do not included.

It is better if there is a new car or not too aged car to be offered, since this time they had reserved a car which is run over 20k km already. But the staff in Japan service is good and polite, just the location of car pick up and drop off in Sapporo seems too far away from Airport.

Hope that it can offer more different type of car for choosing when travel. I have used your company service in many times already, good service and valuable prices per offered, thank you!

The car model did not match the one I booked.

They were good except they forgot to provide us with the free Japan highway ECT card for tolls

Easy to use

日産Daysでしたが なにもかも順調で良かったです

お店も綺麗でスタッフの皆さん 感じよく接客していただきました。 また利用したいです

the free shuttle bus provided by the new chitose airport does take a while to travel to Samurai shop as its last stop in the car park, will be good if Samurai can be more explicit on describing when to get off the shuttle bus, as the driver doesn't really understand English

good job guys, rental price is unbeatable with the same quality of rental cars

car received in full tank and staff is helpful. The car GPS is easy to use if u have the tel nnmber of the location..

we are not told that insurance can buy upon arrival.

I realised the car was quite small and we were having hard time squeezing in our med size luggage bag. I requested to do an upgrade for a bigger car but was told I can't do that as I already paid for the car I chose during my booking. Was a bit upset as there are 4 of us and 2 are seniors. End up we have to force everything into the car. I wish we are allow to do upgrade on the spot. Or at least show us the car first before we pay for the balance as I was told because I make the full payment therefore I was not allow to do any upgrade. Beside that the customer service was good. They are polite and patiently answer all my enquiries eventhou there was a language barrier. They even make the effort to call a translator and explained to me in english. Thumbs up.

Easy to use and customer service responded efficiently. It's good that they have employees that can speak different languages to serve the customers.

Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.

Car insurance wise abit troublesum.

Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).

All OK.

The staff at samurai car rental is very good. He prepared all the instructions in a manuel and it is very easy to understand.

Easy booking process

I have an early flight and had to return my car before 830am. I had wished there is a key box to safeguard the key. I placed the key in the car instead. Love the staff and their services. I would use them again!

全てにおいてストレスなくスムーズでした。 また機会があるときは使います。