NEW CHITOSE AIRPORT CAR RENTAL REVIEWS

There was no one at the airport counter on the day of rental. Thanks to the kind help of the Japanese staff from the neighboring brand, I was able to take the bus to the rental company.

The service attitude is acceptable.

Overall it was okay. They picked us up at the JR station and dropped us off at the airport, but the car's power was really weak. They said this is standard for driving, and Japanese toll roads and highways are quite expensive, so we didn't travel very far.

counter staff were helpful and detail in their explanation. car return was smooth and quick

The service and explanations were very good. The car would be perfect if it were in better condition.

Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)

Booking via Easyrentcars was very easy and communication also. I first made a mistake after booking but cancelling the booking was no problem and rebooking it to. Had no problems and would definitely use the service again.

We had a great experience with the vendor and I recommend them.

No issues at all

The staff were friendly and the service was quick.

The service was good - very professional and swift .

Easyrentalcars were excellent when I had an issue with an international driving license . Very impressive - I'm now a dedicated customer .

清潔な車体。 スタッフの応対が理解できるけど杓子定規なのは気になるところ。

冬の時期は四駆の選択などができるとありがたい。

Need to make prior reservation for renting of ETC card (Hokkaido Expressway Pass).

Smooth shuttle service to pick up location from the airport. Excellent customer service.

Smooth booking process.

Good staff and service

Easy to use.price is reasonable.

The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.

I was worried about using a site to book that I hadn’t previously heard of, who were giving really good prices for the vehicles we were looking at. Based on this experience, the app will be my first point of call for booking rental vehicles, even in my home country of Australia m.

Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately. It is very convenient. Staff can speak putonghua and English which avoid the language problem!

The pick-up process was lengthy, but returning the car was very easy.

Car exceeded expectations

Very satisfied. Use again

The service attitude was a bit cold, eager to hand over the car, somewhat impatient when answering questions! It might be due to the language barrier!

Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city