NEW CHITOSE AIRPORT CAR RENTAL REVIEWS

Counter staff was helpful, however, no sure why i have to wait for 45 min in the airport to be picked up by the shuttle bus service to Times!

On the whole, was a great experience, values met with my expectations.

Convenient and fast.

counter staff were helpful and detail in their explanation. car return was smooth and quick

Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)

Booking via Easyrentcars was very easy and communication also. I first made a mistake after booking but cancelling the booking was no problem and rebooking it to. Had no problems and would definitely use the service again.

The service is great, the car is super good, clean.

We had a great experience with the vendor and I recommend them.

No issues at all

The staff were friendly and the service was quick.

The service was good - very professional and swift .

Easyrentalcars were excellent when I had an issue with an international driving license . Very impressive - I'm now a dedicated customer .

Need to make prior reservation for renting of ETC card (Hokkaido Expressway Pass).

Smooth shuttle service to pick up location from the airport. Excellent customer service.

Smooth booking process.

Perfect - communication was prompt, car was clean, staff knew what they were doing, pick-up and drop-off were smooth.

No problems

The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.

I was worried about using a site to book that I hadn’t previously heard of, who were giving really good prices for the vehicles we were looking at. Based on this experience, the app will be my first point of call for booking rental vehicles, even in my home country of Australia m.

Staff was helpful. Didn't take long for the whole pick up process. Free GPS, ETC rental and even a tank of gas! Excellent value for money!

Large amount of car choices. Booking process was smooth. It's be even better if e-voucher could be accepted instead of printing the hard copy.

We booked with the free tank promotion...very valueable and please note that the shuttle bus to the pick-up station has been changed to bus no.98.

They take action very fast.

Car exceeded expectations

Very satisfied. Use again

The service attitude was a bit cold, eager to hand over the car, somewhat impatient when answering questions! It might be due to the language barrier!

Car very old model,

The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

The receptionist was a lovely lady from Taiwan, very polite and helpful, resolved all my issues.