BRUSSELS AIRPORT CAR RENTAL REVIEWS

Like: Thanks for the excellent car and friendly staff. Els at the pickup counter was excellent and so helpful. The numerous staff at drop off were also friendly and understanding.
Dislike: The automatic billing tried to charge me over 500 Euro. The staff agreed that this was incorrect and dealt with it professionally and in a friendly manner.

Like: I don’t know whether they always give new car but our car is only 5 kms. The staff was in take up were so kindly and they helped us so much.
Dislike: The only thing that we didn’t like is drop off office. There are so much people who was waiting at office. The person who worked on drop off office helped us. People try to catch their flights that include international flights so rental company must increase worker number at this office.

Reasonable price, very good service attitude, no aggressive upselling of extra insurance, no tricks

The staff in the airport gave a car full of scratches that did not appear in the location contract. Very unhelpful attitude sometimes close to rude. Had to ask for a new car and spent around one hour

Very good service, the rental staff were enthusiastic and meticulous

Great company

Great website

Was granted with excellent upgrade

I don't like the "we recommend these and that extra insurance". I know that you have to do that and you generate some extra revenue with that, but I know that for every customer these talks are just a pain in the a...

Friendly staff, easy to check in and pick up the car.

all the information are really clear. include offering the car insurance, easy to use

Budget was very good and professional. They were very informative and courteous. The Volvo car to which I was upgraded was excellent.

I’m still trying to find out why my rental car was about $35 more than the contracted price I filled up the car with gas that everything as promised and they were extra charge us with no explanation

I am waiting for the no notice additional charge investigation and refund from office manager now. Please let me know it soon.

Like: Ease of use
Dislike: Nothing

the insurance cover should have been more seamless

Needed to pay more on pickup for winter tyres...

Absolutely terrible company

The service exceeded our expectation. Nice and clean car, helpful staff.

Very smooth and hassle free booking at the mobile app. The insurance provided was comprehensive, though never claimed.

Yes

Excellent service. The only problem is that there were no children seat to rent at the office.

Excellent price.

Couldn't fit the luggage, charged extra for a different car. Other rental companies offer free car changes.