Thrifty and Hertz share one employee at the counter. We waited for about ten minutes. The staff tried to sell insurance as usual but it wasn't too annoying.
“Not clear that would be charged extra $80 for mileage when indicated 3,500 km free and drove 650 km”
About Routes:7.0/10
The counter staff should have made it clear when I indicated where I was driving to pick up items for charity, that I would have to pay extra for mileage. That was not stated and therefore made this a very expensive trip.
I never have an issue with Thrifty rentals.
This time due to the extreme cold weather, I asked for an snow tired vehicle. They upgraded me to an Infinite QX60 with Hertz. Thank you, it was a safe trip
About QEEQ:10.0/10
Price drop protection works and please make the point system easier.
We got upgraded and we were thrilled. Very easy to book and the only reason why it took a while to pick up vehicle was because it was obviously a busy pick up/drop off time.
They didnt have a small car which is what i booked originally. They said i can get a SUV but i wanted a small car. So they had one small car which was returned and he said i could take that. The car was very dirty as it was never cleaned. However the customer service was great.
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