Seamless

The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.

The booking platform was very easy to use to compare vehicles and rental companies. My booking was held using my credit card. However, I needed to cancel my credit card for a security issue. The booking was thankfully not cancelled as a result and I contacted customer services to make a payment via an alternative credit card. The customer service was excellent.

Service is standard.

No issues at all, choice of vehicles available on the day, whole process was faultless.

National should include spouses as free second driver like most companies do.

Far cheaper than trying to book through National or other companies direct! Also better availability, was a real help!

Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.