Like: Julie and the girl that served us when we turned the vehicle in were both excellent! Vehicle ran well and was ready when we arrived. Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.
Like: I was upgraded as vehicles had not been returned by other clients. Was a very good experience. Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.
Like: good price, efficient. Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
“Nice car, good price, but long wait for shuttle bus.”
About Routes:8.7/10
shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.
The car had only run over 12,000 kilometers and was in very good condition. The staff were very patient and helped us save money. Initially, we were going to use one card, but the staff suggested we rent two cars using two cards to avoid paying an extra 10 yuan per day for an additional driver. Returning the car was also simple.
Unfortunately it wasn’t the vehicle that I had booked, this is the 4th time booking with routes and each time they give a different vehicle than the one booked.
Like: Because it was rented on boxing day and returned on New years day I expected there may be problems but all was fine. We were given option of bigger vehicles and because there were no snow tires available we took this to be safer. We went through a pretty huge snow storm and were happy we opted for the heavier vehicle with 4 wheel drive. Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...
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B.Moss
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View more >Dislike: Car was not that clean....clearly the renter before us had young children and the windows were covered in small hand prints. It was not a big deal but after we left and drove in the sunlight the front window was a mess and had clearly not been cleaned at all.
wildman
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View more >Dislike: None
Hyman Wilde
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View more >Isabel Jim
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View more >Hogan Vogt
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View more >L.Salzl
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View more >Dislike: cant think of a darn thing
J.Gallinger
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View more >Dislike: Had to call three times to get picked up - 1st time I was told right away, 20 minutes later I was told on way and 1/2 hour was told that no one had told the driver there was a pick up waiting - was picked up 45 minutes after first calling.
H.H.R.
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View more >Dislike: Waiting time at the counter during pick up and drop off.
C.Loo
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View more >Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?
s.stark
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View more >Leonard Christy
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View more >B.Cherwick
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View more >A.H
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View more >Kennedy Samson
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View more >Nathaniel Kell(e)y
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View more >Melissa Becher
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View more >J.McEachern
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View more >Dislike: Nothing
R.A.
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View more >Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...
Renee Adolph
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