Would Rent again for sure

Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.

Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected

It found me a great rental company with excellent prices.

The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.

15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company

Not clear from website how far off-site rental was

My pickup time was longer than usual but was understandable! “Stuff” happens.... the gate was blocked by a malfunctioning vehicle. The staff was patient and apologetic for the inconvenience. I will rent again From Routes.