MARSEILLE AIRPORT CAR RENTAL REVIEWS

Thankfully Hertz stayed open past midnight at MRS and I was able to pick up my vehicle !

La récupération de la voiture a pris 50 minutes et cela parce qu'il a fallu manifester son impatience au bout de 45 minutes, car on nous disait depuis le début, "la voiture arrive d'ici 10 minutes". D'autres attendaient depuis 2 heures ! C'est inadmissible pour un service qui a été réservé depuis longtemps.

Very long queue at the counter. Had to wait nearly an hour to pick the car up. However, the process itself was very smooth, the car was exactly as described, pretty much brand new and very clean.

Very happy to have got the car I had requested. Particularly appreciated there was no up-sell.

Very good at answering questions. I did not think we would get the car we had requested but we did! The instructions on where to find the car rental was very helpful.

There was a bit of a language barrier at first, and the staff seemed quite impatient and unfriendly towards Chinese people.

Absolutely appaling over 2 hours in an over heated over crwoded office with no communication of wait time .THE WORST POSSIBLE WOULD LIKE TO GIVE NO STARS

No problems great servise

The car was just as expected so no complaints it just took a long time to pick the car up due to the lack of staff serving on the counters

Cold car should be working with brokers online who are not trying to trick customers into buying additional assurance.

I booked for a Peugeot 2008 but it was not available. I was given a car of the same class, Fiat 500x, but with a trunk way smaller. The car was really thing for my luggages.

Car was superb Service was excellent More instructions need on sat nav media Was offered the wrong car

Personnel au comptoir désagréable. Forte incitation à prendre une assurance en plus qui ne sert à rien mais sans laquelle nous ne pouvons prendre le véhicule...

They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.

Personnel d’accueil a la remise désagréable usant de tous les stratagèmes détournés pour vous mettre d’office des prestations supplémentaires sans votre accord et même malgré votre désaccord et sans vous les montrer en vous obligeant a signer sans récapituler votre facture. Attention au systeme de signature électronique qui ne vous permet pas de voir le montant total de votre location. Pratique commerciale mauvaise et douteuse qui ont brisée la confiance dans la compagnie budget que je ne reprendrais plus jamais.

Few cars available in the catagory reserved. The car offered was dirty , full of scratchs !

Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter

Excellent service from start to finish, very easy to use

Au lieu d’une Twingo, on m’a d’emblée proposé un véhicule dont l’autoradio était en panne (sans me dire le modèle ni la marque du véhicule de substitution). J’ai accepté en précisant que j’avais juste besoin de pouvoir recharger mon téléphone. À ma demande, on m’a assuré qu’à part ça tout fonctionnait normalement. En montant dans le véhicule, j’ai constaté que le véhicule n’avait pas le plein... (aiguille au 3/4 de réservoir) Le véhicule présentait plusieurs coups et griffures sur la carrosserie et l’intérieur n’avait pas été nettoyé...

See above - dreadful service on pick up, waited over two hours. Staff unhelpful and slow. A really horrible experience without apology or explanation, nowhere even to sit down. I shall not go through that again. Inexcusable and uncaring service.

No problems with the booking service

Pretty fast

Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde

I love the cars provided with great condition and the time saving process of pick-up and drop-off.