MARSEILLE AIRPORT CAR RENTAL REVIEWS

The car rental is just behind Marseille Airport. You can see many rental companies right after you exit the airport, and Europcar is very conspicuous. The paperwork takes quite some time, about 15 minutes per person. The pickup process is very convenient.

Very good, everything went smoothly.

Very good, everything went smoothly.

The queue for picking up the car was very long, waited for more than an hour.

Picked up the car in Marseille, France, very smooth process. Rented a Golf but got a Peugeot 3008 instead, which had more space and better performance, and it was automatic. However, renting late made it expensive, and the one-way rental fee was high, totaling 7300 for 6 days. Met some fellow travelers who returned the car in the same city, costing much less, and they got a Mercedes.

Pretty good

Acceptable

Arrived at noon, fewer people, picked up the car myself.

The car I rented had a flat tire. After putting on the spare, I drove to another Hertz location, and they replaced the car right away. Great service. The only downside is that Hertz's phone service is quite inefficient, but that's common among car rental companies.

Too crowded

The service was excellent, and the car was brand new with only 4 kilometers on it.

The vehicle was in good condition, and the rental and return process was convenient. However, it seems like we didn't receive a formal receipt when returning the car; they just verbally confirmed it was OK. Not sure if there will be any issues later. The price through QEEQ was much more affordable.

Pickup: The employee at the counter was patient and helpful, but the POS machines did not work well and caused us big problems. The employee at the parking slot did not offer much help and was hard to find. The car was not clean enough. Even knowing we would return the car to Geneva Airport, the employee did not inform us that: 1) it's mandatory to buy a €50 Swiss traffic license when entering Switzerland; 2) the car should be returned on the French side, which again caused us huge problems when returning the car. Neither point was specified in the rental car confirmation order. Drop-off: As mentioned, we arrived at the Europcar parking slot at Geneva Airport, but the first employee refused to accept the car and simply asked us to return it to the French side, or we would be charged €120. He provided a very simple map showing the way to the French side, but we could not find it even after an extra hour and three circles around the airport, and we almost missed our flight! Why does the same company have such a stupid and unfriendly policy?!! The distance between the two offices of the SAME COMPANY is just about 1.5KM according to the employee, so why should the customer be bothered by that??? Eventually, the second employee on the Swiss side agreed to take back the car, which took him only one minute! This was the worst car rental experience I've ever had in many countries, I must say!!!

The queue wasn't too fast. They offer multilingual services but not in Chinese. For those good at English, it’s not a problem. They don't appear to offer free upgrades, but they try to sell paid upgrades, which you can decline if you don't want. Make sure to thoroughly check the car and take photos of any scratches and confirm them with the store. This is very important because even if the car has scratches, they might not be listed on the slip, and you won’t have proof if you overlook them. The car interiors were very clean, which was good. Additionally, the car's performance was excellent, and the vehicles were relatively new.