During pickup, there was no inspection reminder for the undercarriage. At drop-off, scratches were found on the undercarriage. Although I had full insurance, dealing with the incident abroad for the first time was time-consuming. Secondly, the provided vehicle, a Toyota hybrid, is not sold domestically. I was unfamiliar with its operation, which prevented achieving a high speed, making me hesitant to drive on the highway. It took six hours to cover 200 km.

The car inspection during pickup was thorough, and all the important details were clearly explained.

Okay

Upon a friend's recommendation, I tried using the Zuzuche platform for overseas car rental for the first time and had a distressing experience. We arrived at the pick-up location on time, only to wait for an hour and a half, and were given a car in terrible condition, with extremely old interior, dirty seats, and a filthy steering wheel. It was a manual transmission vehicle, more like a farm vehicle, and likely pulled from temporary inventory by the rental company. This was nothing like the Mercedes V-Class or similar car we had reserved. The staff indicated this was the only available car. After waiting for an hour and a half, we reluctantly accepted it to avoid affecting our subsequent plans. Having not driven a manual for over twenty years, it was quite challenging, and there were several dangerous moments in city traffic. Moreover, Zuzuche provided completely incorrect return instructions and phone number for the location, making us search for over an hour. Fortunately, the hotel front desk staff helped contact the rental company, but it wasted half a day. The entire experience, from pick-up to car condition to drop-off, was painful. This was the worst car rental I've had abroad, affecting my driving experience and delaying my plans. Additionally, when submitting an evaluation, I had to select a car model to proceed. Since the car I used wasn't listed, I could only choose a small Volkswagen, which does not reflect the actual car I used.

The location provided by the rental company was hard to find. After asking many people and finally calling, I found out their office was about 1 kilometer away from the train station. Carrying luggage in the heat was tough. When I finally found it, the car wasn't ready and I had to wait an hour. Despite paying a 70 euro border-crossing fee in advance, when I reached the Kosovo border, I had to pay another 15 euro because the previous arrangement wasn't processed correctly. When returning the car, they charged me 200 euros for a minor scratch, claiming it was enough to replace a new bumper. I doubt they will actually fix the car for such a minor scratch.