COPENHAGEN AIRPORT CAR RENTAL REVIEWS

The car wasn't completely cleaned inside, trash in the storage compartment between the front seats. The car was in need of an oil change and service as indicated on the dash each time the car was started.

The counter staff was particularly nice and took the time to explain all the instructions clearly. The car was really adapted to my needs.

We had to wait in a queue to pick up the car but the counter staff worked quickly and efficiently. Everything was perfect.

Everything went as goog as it could.

Very satisfied! Quick pickup, excellent car condition.

I should get mondeo/octavia. Instead I got new Audi Q3 with 7K km !!! Everything was perfect and clear. The best rental experience ever.

Great service! They asked which countries we were visiting and provided an easy pass.

Everything went really well. Friendly, quick and helpful service

Again, everything was really smooth

The pick-up and drop-off processes were very quick. The store added an extra 2150 yuan fee, which included an additional driver for 500 yuan, driver insurance for 450 yuan, and fees for exiting Denmark costing 300 yuan, along with a bridge toll of 900 yuan. Additionally, there was a 5050 yuan deposit, totaling 7200 yuan. Upon returning the car, they charged a 3000 yuan damage fee because the car's underbody protection rubber was scraped off by sharp metal in the parking lot. We needed roadside assistance from the insurance, and the rescue personnel ensured the car was safe to drive before making minor repairs on-site, allowing us to continue our trip without further issues. We appreciate this very much.

Overall satisfied, the process was quite fast.

Good service

Easy booking and good rewards

Good service

Recommended this app to all my friends its the best

Overall satisfied.

Free upgrade to a BMW 320 diesel car with only just over 7000 kilometers on it—a brand-new car.

Excellent service

It was okay. The car rental area at Copenhagen Airport is quite large and the process is very procedural. You have to find the car yourself using a parking map. I had never experienced this before, and it was a bit confusing at first.

Long wait to be served (Enterprise. Alamo and Europcar all shared same deck. They used a deli-style number ticket to manage the long queue. Service person mixed up my booking with someone with the same surname despite me asking him to double check - annoying and careless. Will use Hertz next time!

Easyrentcars was Easy and fast, just let down by Enterprise in Copenhagen.

The car you reserve is never the one you get. I wanted an SUV, but ended up with a coupe, and it had lower specs. My car wasn't even listed in your model series.

Budget had cancelled the booking 2 days before my travel when the booking was done 3 months in advance and they did not bother to inform. I was left in hanging till the day before my travel and they did not even provide the alternate.

We are still waiting for a final statement, showing us, if any, additional charges, etc. When we arrived back at the drop-off, we were not given the final statement. I just assumed that this would be sent to us via e-mail. This still has not happened. We had a deposit put on the car, and also we paid for the toll across the Oresund Bridge between Denmark and Sweden. This is not a big deal, I would just like to see a copy indicating the final reckoning. Thank you.

Car was better than expected. Service was good. Didn't take a deposit from credit card. No hard sell of things we did not want. Did not give the impression that they were going to charge for non existent damage. Car hire was a long walk and a short bus drive from airport. Car was hard to find in car park.

Was straightforward.