We arrived close to 11 PM and 2 lovely staff members were still diligently working. They were organized and knew their responsibilities well. The parking lot was right near the rental center and a gentleman personally guided us there, which was much better than our experience in Amsterdam.
The service attitude was very good. I couldn't find the parking spot, and they sent a staff member to guide me. I rented a Golf automatic, but they upgraded it to an Audi A5 Coupe for free. The car was very new and smooth to drive.
I had already paid the full amount in China and applied for the necessary permits for other countries included in my order. However, at the car rental office in Copenhagen airport, a tall male staff member tried to deceive me, saying that their policy required road assistance insurance for driving in other countries. I told him I already had full coverage, and my platinum credit card provided global free roadside assistance. I even pointed out the clause in the rental car contract regarding the refusal to buy additional insurance. He lied, saying it was a company policy difference, and pressured me greatly by refusing to give me the car. Despite a long queue behind me and me being a mother with two children, tired and just about to start a wonderful trip, he greedily and deceitfully tried to force me to buy insurance. With extensive overseas driving experience, I firmly refused, but it wasn't until I was about to call the rental company that he pretended to give me the car, warning that next time, it wouldn't work. Remember, any additional insurance is optional. I will definitely file a complaint to the European headquarters. Fellow Chinese drivers, be firm in refusing unwanted insurance offers and seek help immediately if necessary.
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