The car was excellent ! The staff was super helpful. Really lovely and service oriented people. Specifically, Jodi who helped us with our car is amazing !
I received a Link&go which is a high tech/computerized car. No explanation regarding the use of the car or the computer.
At drop off the man did not know how to work the computer either and was asking us where he could find the total mileage? We lost precious time there!!
The efficiency at the pick-up and drop-off points is somewhat low. Although the rental fee itself is cheap, there are additional charges for car wash when returning the car and for crossing borders from the Netherlands to Belgium and from the Netherlands to Germany, which are not insignificant (smaller rental companies can indeed be quite tricky).
I had to wait in line for 40 minutes, then they overcharged me for an extra day. Although I reported it to the car rental service, I still had to argue with them for half an hour at the drop-off location to finally clear up that it was their mistake and get the charge canceled.
“Fine until drop off with unexpected high costs. The receipt of payment did not match that Billed”
About Hertz:9.0/10
When dropping off the car I was presented with another bill to pay and as running for flight did not have time to question what was all about. I have since emailed and awaiting response. I am still to understand the costs being presented. Just another point not sure if it was the road or car but you may want to check the tracking/balancing as car kept trying to go to the right so made it a little awkward at times. Also after driving for a day, I had to take to garage to check tyre pressure and informed incorrect valve was fitted - I paid for this to be replaced on driver front type.
This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.
Charged extra for fuel with no explanation; no provided rates or quantities, they just insisted on charging. I contacted them and after-sales support tried to help, but it was useless. The branch just wanted to charge us and ignored our concerns.
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