DUSSELDORF AIRPORT CAR RENTAL REVIEWS

There was a mileage limit on the vehicle, and I was charged a high fee for the extra kilometers. It was a significant loss.

Friendly and attentive staff

Very good counter customer service at airport; For a reasonable charge upgrade to Golf automatic turned out to be a good choice.

No receipt provided for the Euro payment when picking up the car

The service was good, no need to queue, but they try to upsell you to upgrade the car, which is a bit annoying.

Extremely rude and unprofessional

Too many ads, they come every day and it's causing a nuisance.

It's okay.

when we got to the Alamo desk, she told us that there are no car for 7 people she offered to give us a car for 9 but we didn't need a car this big but we had to take it, and we paid 250€ deposit, they didn't give us the deposit back till now. Also when we went to give the car back we went to the address they gave us, we waited almost for half an hour and then they called us and informed us we should be in another place , we went there , we gave back the car , they checked it outisde and inside and they said everything is fine. next day I notice they took 1250€ from my credit card and when we calles them they calimed that we had a car accident with the car although we did not and they checked it. and till now I still didn't get my 250€ back from them.

I was upgraded to a bigger vehicle a brand new Ford Mondeo.

The car I rented in Pisa, Italy had its right front door lock damaged by a thief in a parking lot. Although I bought car insurance, I was not compensated.

Average

Unfair charges

my only complaint was at Buchbinder they have plastic boxes with lots of keys in each box. Originally I was going to get a Fiat Panda, then he changed his mind and said ill give you this instead. I am still trying to work out how the picture I have sent is like the one I ordered or similar ? I was so tired as I had been up since Thursday 15:00pm so around 23hrs and we had a 60min drive to Dortmund. I think it wouldn't of mattered what I ordered from Easyrentals, Buchbinder just pick a key out the box.

Car was good, collection and drp off was nice and easy, fast,

The ordered car, MAZDA CX-5 M/T Diesel, was not available and I was offered either Opel SUV Gasolene or Audi A4 A/T Diesel, which was more expensive than I have booked and anticipated. I have chosen lower class vehicle, VW Golf Diesel A/T, which is not satisfied my requirement of M/T, but there is no diesel A/T available there. In summary, very unpleasant experience.

Convenient and efficient, located right in the arrival hall of the airport. It's easy to find as soon as you come out. You need to go to a nearby parking building to pick up the car. There is also a gas station nearby when returning the car, which is very convenient.

Very enthusiastic and professional

During pick-up, there was a car right there. So we just got in!

Long wait time for picking up the car