Everything was in the expectation

After picking up the luggage, turn left and follow the signs. It's very convenient.

Very satisfied with the car rental experience

Upgraded from EQA to EQS for only 15 euros a day, but an additional service fee was charged without prior notice.

I confirmed the order with the car rental customer service before picking up the car, and received an email from the rental company saying the reserved car was ready. However, the counter told me the car I reserved wasn't available and recommended another model, claiming the diesel car was very cheap. The cost turned out to be more than twice the original order. My colleague signed the contract without looking carefully, thinking the doubled amount was a pre-authorization charge. What’s annoying is that the counter didn’t mention anything about upgrading the car. For such upgrades, informing the customer is the least they should do.

The staff at car pickup was very friendly and professional. The process of both picking up and returning the car was very quick.