KEFLAVIK INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

It's okay.

Excellent throughout!

The car pickup took too long, the staff was inattentive, and the car had already driven over 130,000 kilometers. Although it didn't cause any issues during use, the mileage was too high.

No issues with the booking, car was exactly as expected and there were no hidden fees. For a car rental company with an off-airport pickup site, it was very easy to get to and from the airport. My car battery died on the first day and they were very helpful with getting it serviced and reimbursed me for the fee I paid.

It said airport shuttle service, but we had to walk ourselves. There was no bus at 5 AM. It’s not far, about 10 minutes, but it was raining heavily.

Terrible experience. The rental office is 15 minutes away from the airport. When we returned the car, we were told their shuttle was full and the next one would be in 20 minutes, which meant nearly 40 minutes including travel time! The staff was extremely rude, and when we asked if they could make an extra trip, they responded with mockery, disdain, and hostility! It's best to book with a rental company inside the airport, and avoid this icerental4x4 if possible. The vehicle was also old, and got a flat tire on the way. When we called the rental office, they rudely told us to press 3 for emergencies, which I did, but after connecting, they ignored the call. We had to sort it out ourselves in the end. It was absurd, what a terrible company. This ruined our mood completely.

24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.

Platform was easy to use and staff were helpful with enquiries.

Excellent service from the rental company

The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.

Very satisfied

The car rental company is fine. However, as a ten-year user of QEEQ, I am not very satisfied this time. First, the order stated that the price included an additional driver, but upon arrival the rental company repeatedly confirmed that an additional driver would require extra payment. My English is very good, so there was no communication issue. I tried calling QEEQ but the line was busy, and their online customer service had a queue, so I had no choice but to pay extra for the additional driver. Now, in the after-sales stage, more than a week has passed and QEEQ's response is 'waiting for the rental company to confirm.' The rental company clearly states that additional drivers are not included, but QEEQ's order says otherwise. My payment record shows I paid extra for it. Why can't they just compensate me immediately? I think QEEQ should first cover the difference and then communicate with the rental company. After all, I rented through your platform and signed an agreement with you. If I have an issue, I come to you. You can't just pass the message and not take responsibility. Otherwise, what's the point of your service? Second, I purchased full coverage insurance, and the windshield got broken. 1. I had to pay upfront, which is fine, but some banks charge a currency conversion fee because Icelandic Krona is a minor currency. 2. The compensation amount can fluctuate due to the exchange rate difference between the day you pay and the day you get reimbursed. 3. You need the car inspection report for the claim, which takes time, and catching a flight back home is crucial. 4. It's been over a week since I submitted the claim, and there's been no update. If I had bought insurance directly from the rental company, I could just return the keys and leave if the windshield broke. None of these issues (time cost, currency conversion fee, exchange rate cost, claim communication cost) would occur. I do not see any proactive communication or action from QEEQ on these points, only 'waiting.' My review is factual, and others can judge for themselves.

1. Pickup service was not timely, had to wait at the airport for over half an hour and made several calls before someone arrived. 2. The vehicle was old and poorly maintained, broke down halfway. The car had run 268,000 kilometers and was still in use; on the second day, it indicated an oil change was needed, and on the third day, the radiator boiled over. 3. Communication was not smooth. After the oil change warning, called multiple times but the calls were abruptly cut off halfway. After the radiator issue, they answered the first call and provided timely remote guidance but did not respond to calls made after office hours. 4. The address in the contract GPS led to a repair shop, which was 2 kilometers away from the return point. An elderly person who couldn't speak English gave me a map, indicating this might not be the first time it happened. 5. Price fraud. Not sure if it's a problem with the rental platform or the car company. I rented for 5 days at an average price of around 2000 RMB per day and got an old car with 268,000 kilometers. A friend who booked on the same day rented for 3 days at an average price of 1300 RMB per day. Rental platform customer service and after-sales teams, please put yourself in a consumer's position; do your ridiculous reasons make sense?

1. Airport pickup was delayed, waited for over half an hour at the airport, had to make several phone calls before someone came. 2. The vehicle was old and poorly maintained, it broke down halfway. It had been driven 268,000 kilometers and was still in use. On the second day of the rental, it indicated an oil change was needed, and on the third day, the radiator overheated. 3. Poor communication. After the oil change alert showed up, called several times but the calls kept getting cut off mid-conversation. The first time I called about the overheating issue, they provided timely remote assistance, but after hours, no one answered the phone. 4. The navigation address on the agreement was wrong, it led to a repair shop which was 2 kilometers away from the drop-off point. An elderly man who didn't speak English handed me a map, apparently, this isn't the first time this has happened. 5. Price fraud. Not sure if it was a problem with the car rental platform or the rental company. I rented for 5 days at an average cost of 2000 RMB per day and got an old car with 268,000 kilometers. A friend rented for 3 days at an average cost of 1300 RMB per day on the same day. Customer service and support from the platform, please try to understand this from a consumer's perspective, do your excuses make any sense?

The rental company is not at the airport, but the staff provides shuttle service. The rental and return process is simple, and there is no pressure to buy insurance. Because our companion's suitcase was large, the company immediately gave us a suitable car. Excellent service!

Always good as i jave been using them for past travels. Good clean cars. Don't hard sell extra insurance as they know our booking covers the excess.

Good pricing and expectations of great deals compared to other agencies

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

車は清潔で通常のレンタカー会社が提供するレベル以上で文句なしでした。 空港でのピックアップに約３０分以上待ち、お客が多かったためドライバーだけがレンタカー会社に送られ、同行者は空港で待たなければなりませんでした。カウンターでの手続きも混雑のため６０分以上かかりました。 返却は営業時間外だったので、空港までの送迎サービスはなく、自分でタクシーを手配する必要がありましたが、予約の時点でこのような情報は提供されていませんでした。

レンタカー会社の詳細情報（会社名、住所、営業時間外の返却方法、送迎の有無など）を記載すべきだと思います。

Quite good

The staff provided excellent and timely customer service. Well done!

The service from this company is very poor. They always give you the smallest car available despite your reservation. The vehicles are in poor condition and very dirty. They aggressively push insurance sales, and if you tell them you bought insurance in your own country, they mock you and claim you don't understand Iceland. There are many hidden charges, and they have no ethics when it comes to making money. Our car was rear-ended by another vehicle, and even though the other party was fully responsible and we filled out the quick settlement form, we were still charged for mutual vehicle processing fees! I've been to Iceland five times, and this company is the most unscrupulous.