CAR RENTAL REVIEWS ON BUDGET AT KEFLAVIK AIRPORT, KEF

There is a counter at the airport in Iceland, with staff arranged according to flight schedules, meaning you can pick up a car 24/7. It might be a bit crowded because AVIS and Budget share the same counter, but the process is quick.

Pretty good, attitude was okay.

Finding the drop-off was not easy, going round in circles trying to find it, once found then had a 500m walk back to the terminal with large luggage in tow through snow.

The only comment I can make is a mix up on paper work. At one point we were expecting a Hyundai I35 and ended up with a VW polo. Though this car served our purpose well it may have been nice to have that little more space.

The front desk service was average.

The attitude of the woman who served us was average.

We arrived less than an hour early to pick up the car. At first, they wanted to charge us for an extra day. After a long discussion and contacting the customer service of the rental platform, they finally agreed to let us pick up the car early for free. Additionally, they insisted we buy insurance. I told them I had already bought it back home, but they insisted on purchasing it again. After another lengthy discussion and contacting customer service again, they eventually allowed us not to buy the additional insurance. It was very frustrating!

Easy to find location. Free upgrade to SUV. Friendly service.

Great deals, no service issues, definitely recommend.

Used dirty tricks to deceive customers and charged an insurance fee equal to the rental cost without my knowledge.

Like: The sales representative was very welcoming and very friendly and give a lot of useful tips.
Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.

Budget is great other than drop off which I think is trick at that airport in general.

Overall good, service was attentive, with airport pickup and drop-off.

There was a bit of a queue when picking up the car. I noticed it was the busiest among all the stores. The lady who assisted us had a strong accent, making it hard to understand her English, but she typed everything on an iPad to communicate. She tried to sell us insurance, but we politely declined. Returning the car was very easy; the staff quickly inspected the car and approved it. The car was in good condition, and having a 4-wheel drive was essential for the snowy and hilly terrain.

Like: The car was perfect, it got me everywhere I needed for the two weeks, it didn’t come with WiFi, but I managed to get one with their help, I appreciated them telling me to get full insurance coverage and letting me know how badly the cats get beat up in Iceland. It’s so true. Ricks are constantly being throw up by other cars in front of you and hitting your windows and fast moving trucks down south. I like how fast they work to get you in and out of there.
Dislike: The cost of the full insurance was quite high. WiFi or gps should be included in the rental package, but everything ekes was good and fast.

Secretly added many extra insurance fees without any explanation.

The return location didn't match the actual location, which seriously affected our plans.

Picking up and dropping off the car is very convenient as it's right at the airport

It wasn't obvious where the car hire depots were - the symbol in the airport was a car with a key above and we were not sure we were following the correct signs. The girl at desk was not happy that I didn't take any additional insurance policy. I chose a policy on the website that I thought covered everything I might encounter but she advised it didn't cover for natural disasters. I chose not to pay for this as the areas she indicated there might be a problem I wasn't going to visit.

It was 10 PM, and the line was still so long!