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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9150994048
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9150994048
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Horrible Customer Service - Scam

Reviewed: Fri, Nov 10, 2023
About Icerental 4x4: 7.0 /10
The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.
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Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car, to decline any additional protection. If you require any further assistance, please contact us.
Medium SUV | Dacia Duster or similar

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

R.Pansare

View more >
Small SUV | Mitsubishi Eclipse cross or similar
Reviewed: Fri, Oct 18, 2024
“Amazing Car to explore my Iceland Trip. Kudos”
About Icerental 4x4: 9.0 /10
Very good Experience, they try to sell the insurance even you if u have third party insurance. But its their job.
About QEEQ: 10.0 /10
Very cheap option from the rest. Highly recommended

Lesley Chesterton

View more >
Reviewed: Tue, Nov 22, 2022
About Icerental 4x4: 4.0 /10
After getting off the plane, I called them and waited for an hour to be picked up. When they arrived, they said they only pick up the driver, and others had to wait. It took another 10 minutes to reach the car rental shop where six people were already waiting. The process was so slow because they were constantly trying to sell insurance! If you don't buy their insurance, they charge a 2700 euro deposit. I mentioned I have third-party insurance, but they kept insisting it didn't cover this or that. Anyway, I was forced to buy insurance for 111 euros. The car I received was dirty, had been in multiple accidents, and the right mirror was cracked. It took 3 hours to finally meet my team. The worst part is that the car was very hard to drive; you had to press hard on the pedal to get to 80 km/h. The car had over 100,000 kilometers on it, and the reverse camera was barely visible.

Sarah Vickers

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Medium SUV | Dacia Duster or similar
Reviewed: Thu, Nov 17, 2022
About Icerental 4x4: 10.0 /10
Helpful staff on arrival of drop off and pick up. Great car, clean when got inside. I didn't need to use them throughout the trip but I knew what number to call if necessary. Would 100% recommend and use again.
About QEEQ: 9.0 /10
Booking platform was easy. There could have been an option of insurance and made it more easy to understand that but I sorted it when I got to the rental shop. Easy to use website. Would use QEEQ again.

Dave C

View more >
Mini Van | Renault Trafic or similar
Reviewed: Sat, Oct 29, 2022
“Vehicle did the job”
About Icerental 4x4: 8.0 /10
Car performed well and plenty of room. Vehicle had much wear & tear. Some warning lights were on and staff noted these but assured us all was well. No breakdowns. One concern; I received a parking citation first day out. About 7 days later I attempted to pay the citation at the Bank and was told rental agency had alread paid. When I turned in car I was charged amount of fine 4500 krona (ok) and a "service fee" of 3000 krona! If I tried to turn in car without paying, then I understand fee. However I attempted to pay before returning the vehicle. This left me with bad taste for Icerental 4x4. No opportunity to pay on my own and no notice from rental agency before they paid and then expect high service fee. Staff treated us well. Sounds like policy issue.
About QEEQ: 8.0 /10

K.Wright

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Mini | Hyundai i10 or similar
Reviewed: Fri, Aug 19, 2022
“long wait, poor car, £650 bill for a windscreen chip”
About Icerental 4x4: 6.0 /10
Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.
About QEEQ: 8.0 /10
Great, used the rebook reduced price facility.

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