everything was great, one comment:
the car was to be picked up from SIXT, but on the documents the name SIXT didnt appear, only FLIZZR.
this needs to be clearer.
counter stuff was nice only thing there was not so much stuff to deal with the many people at that busy time of the year ...I had to wait approx an hour +to get the car.
agent pick up at the airport was nice and supportive wish there was a quicker transfer shuttle available...the car was a Ford and had 130000 + km and a bit noisy engine which not good if I had to drive a lot. the check out was quick and easy...Still would recommend this company again...
About QEEQ:8.0/10
easy and great customer support chat line, would recommend again
Still waiting on the pending charges to be dropped off my credit card.
I purchased the extra insurance through easy car, and not Klass Wagen....hopefully there will not be any issues.
“Car Pickup in Budapest - Vienna to Hallstatt - Car Return in Salzburg”
About Buchbinder:6.0/10
The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.
I was disappointed, I was renting an Opel Astra, but they gave me a very weak, smaller Opel Meriva. Small and weak motor, no Bluetooth, no USB port, no parking assistance, zero convenience functionalities other car rentals provide by default these days. Do they even make cars like this in 2019?
“Great car, but high-pressure applied to purchase full indemnity, and bad attitude when declined.”
About KLASS WAGEN:7.0/10
Good:
- The car/condition was excellent.
- drop-off was really quick and efficient, the lady was excellent.
Areas for improvement:
- At the airport pickup, instructions of where to find the Rep were not clear.
- At pick-up the Rep was terrible - he tried to apply a lot of pressure to get me to pay the extra 159 Euros for full indemnity cover, and when I declined his behaviour totally changed from being 'friendly' to being rude and sulky. Unfortunately this negativity is what I will remember most about Klasswagen.
About QEEQ:7.0/10
I opted for pickup/drop-off at terminal, however due to building works it was actually off-site - this should be made clearer as it cost more for that option.
It was a bad experience. We waited until the bus came to the company office after we complied with them and know the location of the ride. When we arrived we waited for a long time and then came our turn and when completing the paperwork and payment turned out to be a payment system failure and waited long and told us to come later with regret. Before going to tell us to solve the problem. Long wait and one employee
“This time we only visited attractions around Budapest, skipping our original plans for Austria and G”
About Budget:8.0/10
The customer service is right inside the airport, making the process convenient. Due to airport renovations, the parking lot has been moved in front of the IBIS hotel, but it's understandable given the circumstances.
The car came with some damage and without an international car insurance despite that Border Crossing permit was added to the charges. Almost ruined our vacation as we were stopped at the border with the fear of not passing. The customer service first lied to the border officer to avoid issuing the insurance then when pressured by the border officer with repossessing the car by the police the insurance papers were finally issued.
A dusty "start-up" place. The driver of the fancy Mercedes, told to be the owner, has no regards of his customers, bolting off right beside several customers leaving them in a cloud of dust. Show-off, inconsiderate. Also staff not willing to use the rental to dive the customers to the Airport, rather cramming them in a very dirty van, who's driver allows small children to be held in the arms => Illegal!
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