Extremely dissatisfied, it's a scam. They extort customers. Initially, they claimed there were two damages. After I found a pre-rental photo, the staff couldn't argue. Finally, they claimed there was a scratch in an unnoticeable area and charged me 4700 RMB. For such a small scratch, it would cost only 200-400 RMB in China, at most 800 RMB. Please be cautious and avoid renting cars here!
The counter staff was good, did not try to sell additional unnecesssary insurance. Prompt service, car was ready. I did not get the car though. I booked an estate but got a small-medium SUV. Not sure if its an upgrade. In any case the most important to us was the luggage space. Thankfully we were able to just about squeeze ours in. I specifically booked an estate for the purpose of the luggage space.
About QEEQ:10.0/10
I am happy with the level of engagement even after booking. I was reminded 9f my booking, pick up and drop off process and locations. All very clear and makes it feel like I am not left on my own after the booking.
Demanded extra insurance payment. Charged 300 euros to the credit card after returning the car and received an email claiming a scratch. This is a lie! I took a video. After returning home, they charged 300 euros on my credit card saying there was a scratch. It's unfair since I took a video as proof, and they also forced me to buy insurance.
It was terrible. I had to wait in line for 45 minutes to pick up the car. My original pick up time was 19:30, but I only got the car at 20:20. They forced me to buy insurance. The staff said I could return the car by 20:20 the next day because the delay was their fault. When I arrived at 20:15 the next day, the store was already closed. The following morning, I received an email charging me an extra day's fee.
The rental fee is cheap, but the deposit is very expensive at 2900 euros. They also charge for highway fees and a fine deposit. If you mention traveling abroad, they charge an additional 20-40 euros per day. I do not recommend mentioning that you will drive out of Hungary.
Customer service is unhelpful. Charged twice for the same reason. I chose the outbound option when booking, but after returning the car, they charged me more than 2000 for the outbound reason. Suspect the platform and the rental company are scamming customers together. Won't use this platform again.
The car rental company tries to sell insurance, and if you don't buy it, they can become very sarcastic if an accident happens. The car was not very clean when I picked it up, and for the first time, the fuel tank was at 7/8! However, the queue was short and the service was efficient. They offer airport transfers and 24-hour service. Overall, I'm quite satisfied so far.
The paperwork was horrendous , felt like i was marrying somebody!. and of course the bill ended uo higher then agreed, ( due to insurance I thought i already had) hongarian extras brought my bill about 75 dollars higher then expected
About QEEQ:8.0/10
qeeq is an unknown to all , whom i asked . luckily the DRYYVE company was mentioned in the qeeq lettwr otherwise i still be walking around trying to find qeeq counters in BUD airport.
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Anup Dalvi
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