I requested auto and had a call on the day saying it wouldn’t be available due to an accident. I was offered a free upgrade to a manual or a manual of the same level. I took the same level stating I would need a discount due to the premium paid for an auto. This was provided and a good deal was had in the end
They immediately said they were going to freeze 10,000 RMB as a security deposit. Alternatively, we could buy insurance that costs 50-100 euros per day. They also mentioned that if there were damages, we would have to pay a certain amount, which made us very nervous. We frequently rent cars elsewhere and no company has ever frozen such a large amount!
When picking up the car, the staff were not very clear about existing damages. Because 10,000 RMB was frozen, we inspected the car very carefully on the spot. Some damages were not even noticed by the staff. In other words, if we didn't point them out on the spot, they might blame us for them when we return the car and charge us!
We arrived late at night and without being able to reach anyone at the car rental it took us a long time to find the place. Once we arrived there was 1 sleepy attendant that took his time and wasted over a half hour just to fill out paper work. Once paperwork was signed he came with us to the parking lot and made us sign a paper that we inspected the car. But in a pitch black lot with no lights it’s impossible to see any minor damages at 2am.
When we returned the car 1 day later 2 attendants came out to inspect the car and claimed to have found a scratch under the car that you can only feel with your hands (not visible to the eye)
HE ASKED US TO PAY 177 EURO FOR DAMAGES. WHEN WE REFUSES HE THREATENED US TO CALL THE POLICE AND STOP US FROM LEAVING THE COUNTRY
WE HAD NO CHOICE BUT TO PAY HIM
This is my second time renting from this company in Budapest since 2014. Overall, I am very satisfied. There was no one else at the counter when I picked up the car, so the paperwork was processed very quickly. They even upgraded my vehicle to a small SUV, and there was no aggressive upselling of insurance. Highly recommended!
Overall, the attitude was good. However, they informed us at the local store that we could return the car in the city on weekends, but it turned out the city store is closed on weekends, so we had to go back to the airport.
Like: Quick friendly service with no pressure to buy extra insurance or services
Car as promised, high mileage but ran and drove perfectly
9 seater ford transit Dislike: Just a little longer wait than expected for dropping us back to the airport
I picked up the car with an empty tank. I was not given an option and had to fill the car immediately. I was told not to worry bring the car back empty as well. On bringing back the car empty I have now been charged extra for fuel !!!
There were problems with their computer software so it too over 30 minutes to complete the paperwork when picking up the car.
They would not accept Euros nor a card to pay for a parking ticket and as a result I was unable to pay for it within the specified period on the ticket. It didn't make any sense that they wouldn't take my forms of payment and now my fine has increased as a result.
1. The location is a few kilometers from the airport. They promised a free pickup service, but I had to wait for an hour in the cold after calling them.
2. When booking, they mentioned only a certain cross-border fee with no mileage limit. However, at the store, they imposed a mileage limit of 1500 kilometers for 10 days, with high extra charges for exceeding it, and refused to communicate or negotiate.
3. After returning, they charged an unknown fee of a few tens of dollars, which I didn't contest due to the small amount. But after six months, they deducted over $500 without explanation. Despite reporting this to the rental platform, the rental company never responded, which is very frustrating.
No enough information about the conditions of the booking, some extra rules that the guys in the front desk didn't explain with clarity, the car conditions was good, but definitely the car was not clean, the quantity of km for rent car in Hungary and driving to near country are ridiculous small, just they making a rule to rip-off more money.
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