ATHENS AIRPORT CAR RENTAL REVIEWS

We rented a car for 8 days - on the final day it broke down we wasted probably in total around 3 hours of our day waiting for breakdown help then ultimately help from Surprice , completely spoiled our last day and meant that my partner was unable to visit the grave of a recently deceased relative which we intended to do on our way back to the airport and caused a lot of anxiety that we may miss our plane . We have graded counter staff as poor as there was no sympathy / empathy or apology - no offer to refund all or part of the rental fee and the experience has caused a lot of distress

No problems with the broker at this stage

Vfm

Check-in agent pushed extra insurance. Not needed as have travel insurance. She told us our insurance would not cover travel on ferry or break down assistance. Also said we need a bigger car to drive on the narrow winding streets; WTF?

The Lancia Ypsilon's interior layout is unconventional, which makes the dashboard, speedometer and other controls not very functional for the driver. I also found that the Surprice staff examined each car's condition with a magnifying glass, so to speak, compared to the other Greek car rental companies I've used, which seem unconcerned about minor scratches etc.

the car is dilapidated and without aircondition! nearly empty fuel in the tank!no body help me when i dropoff the car!

Very swift pick up and drop off, High deposit on your credit card (900+ Euros)

Alamo provide a complete insurance for just S$12/ day! totally worth it. Make sure you get it from the counter:)

Very convenient to book for car rental.

Brand new cars.

More offers

Worst customer support i had encountered. We didn't find the shuttle from the airport. waited for about an hour from 2230 to 2330 and didn't see it coming to the designated parking (our plane landed at about 40 min delay). Then took a taxi to their office, which was closed after 2300, and then had to continue with the taxi to our hotel. When we got the day after to their office (taking another taxi) they just didn't care and said that there was a shuttle. Then they did us a 'favor' and agreed to give us the car with the original order from the day before. Offcourse no refund for the taxi was offered.

The car was very inconvinient, the car seats were awfull for the long rides. The engine was too week for the size of the car and with all the people and lagage it hardley climbed the steep roads. very bad care for six people. Alamo's service was very good.

the platform was easy to use

Very friendly and helpful stuff. Everything went smoothly.

Everything was perfect. Thanks

Although the pickup point is not at the airport, there is a shuttle service. Staff at gate 3 greet you, making it very convenient. The process was quick and professional.

Don't show new cars when you will be making us pay for an old beaten up vehicle.

Great service.

staff at counter very pushy to purchase extra insurance even when i told her that I already had one

Alamo continues to exceed my expectations by always delivery the car that I have booked and dreamed of driving! Amazing service that was swift and fuss free! No hard selling of insurance and the staff at the car pick up area and drop off were literally the most relaxed and casual!

Price drop protector could be better by providing more active updates!

yes waited long time at airport to be picked up

Highly recommend SurPrice and Mini Fiat 500 for 2 per. Professional service.

Great price and value!

Excellent as always ,strongly recommended

Excellent

Voulait que je signe le contrat sans que je puisse voir la voiture Parle mal Plaquettes de frein arrière à bout qui grince +++ dangereux pour la route surtout en montagne ..!!! Au retour font mines qu’il y a des rayures alors qu’elles étaient déjà là photo à l’appuie !! Je ne reprendrai plus jamais cette compagnie