BOLOGNA AIRPORT CAR RENTAL REVIEWS

Picking up the car from the parking lot on the first floor was easy, but returning it was difficult! When returning the car, the GPS only guided us to the second-floor parking lot, and we couldn't navigate to the first-floor return point (which was also the pickup point). We ended up walking to the office on the first floor (accessible by stairs on foot, but not by car), even running to the airport counter seeking help, but were refused everywhere due to busyness. In particular, the people at the first-floor office, who were just a few steps away from our temporarily parked car on the second floor, refused to come over and guide us. Our flight was about to depart, so we had no choice but to leave it on the second floor. In the end, we were charged a 48 Euro parking fee...

Overall smooth and helpful

Very smooth

The car wasn’t clean fron the outside and Inhad to wait for about an hour to pickup the car as there was only 1 representative serving Avis, Budget and 1 additional rental company + they kept advising on getting additional insurance on top of the one purchased from EasyRentCars claiming that there would be lots of hassle and admin fees in case anything happened.

Arrived just before closing at 11:30 PM, no queue. Staff quickly found the order, service was smooth and satisfactory.

Great service and nice and clean car - even got an upgrade and great tips on cheaper fuel.

The customer service and the information provided on international driving license were incorrect and therefore very confusing. I needed to call the rental company myself to get the correct answer. Otherwise happy with the booking platform.

The pickup point n Bologna airport was difficult to locate. The staff at the pickup desk disputed that my booking included the one-way fee even though the contract clearly stated it did. They tried to charge me an additional one-way fee. This held up the booking by 30 mins.

All ok

Very smooth

The staff coughed in my face and gave me pneumonia! They also charged me extra fees! Besides the accident damage, they charged over 40 euros extra! Never again.

Very smooth

Very smooth

All good

Very smooth

All good

Very smooth

Very good

Very smooth

Car was bit smaller than expected (4 door panda) but clean and new

Why does it always log me out?????

Very long queue at pick up , more than one hour !!!

Very smooth

Very smooth at counter

Very smooth

Long queue at pick up counter

Very smooth

Bologna is busy, so be ready for long queue at the counter.

QEEQ is easy to use

The explanation for the additional insurance service was inadequate, and the communication wasn't smooth. When I tried to clarify things afterwards, they blamed everything on me. Their customer service attitude was poor.

Poor service

Staff very heplfull and pleasant!

Value for Money with car very high !!