So-so

Long queue times, low efficiency, processing one car takes nearly half an hour

Budget is poorest rent company, I booked a Benz A class automatic car, the staff forced to accept cheap cars and said I have no options only automatic I have to accept. The staff attitude here is so bad i had never seen. They said you can wait or accept their offer. Then I wait about two hours eventually, they offered me a Audi A6 and forced me to buy a full insurance. I told them I have already purchased a full cover separate, they said I need to buy extra expensive insurance there, otherwise I can't take the car I want.

I loved the Audi A3 hatch I got from Budget. Inside was super clean but outside was not washed. But in one way I did not had to worry about washing when returning the car. It was super easy to pick the car and also to drop it. One of the smoothest transactions ever.

First time user. This platform impressed me to another level. I wouldn’t think of using any other platform for car rentals other than EasyRentCars. Thank you for making this so easy for me.

First we booked an automatic car and when we arrived they said they didn’t have any left. But we reserved it over a month ahead of time. Then, she wanted to give us free upgrade, which just meant a huge car that was Manual, which you don’t need a huge car in Europe. So we finally got her to give us a smaller manual car for a 1/3 of the cost, but we did not receive the adjustment refund yet and we’ve been home for over a week. The car we ended up with smelled like smoke, and then later that night we realized that neither headlight was working and we had no windshield washer fluid. So we had to drive home to our place with either no headlights or blinding people with our high beams. We ended up at a mechanic and getting two new head lights which we didn’t get reimbursed for that yet either. Overall I’m still upset with budget and how everything was handled. I’m hoping we get our reimbursement soon. I won’t book with budget again.

Easy rent cars was great overall. Super easy to book through. We actually booked a car, cancelled and rebooked a different car no problem. Everything was smooth and easy.