Long waiting time in line. Received photos of car damage, but there was actually no scratching incident. Additionally, the money was directly charged from the credit card.
1. The processing office is not located in the parking lot, and no one informed us. 2. The processing time took up to three hours! 3. We were told the reserved Mercedes A-Class or equivalent was unavailable, and only a Mini was available. We didn’t accept it, and they recommended a higher-class Hyundai SUV (forgot the model, a mid-size SUV), which was much more expensive (double the price). We repeatedly asked if there were other options, but ended up having to upgrade at a higher cost. Very poor experience! We booked well in advance and insisted to customer service that our requirements be met, but the outcome was disappointing! What’s the point of choosing a model upfront if this happens? In Vienna, our car was switched to a Volvo, which we could accept. A Mini is hard to drive and too small; it couldn't hold our luggage. Italian service is far worse than Vienna's! 4. Everything else went smoothly.
“It was terrible. Will never more rent anything with Budget!”
About Budget:7.3/10
They don't have BMW. So it;s a scum. Instead they provide us Reno Scenic what died 5 times because of batter y issue. Not sure that scenic and bmw is the same class. We spend more than 2 hours in Malpenso airport location on counter just to pick up that terrible car. And as a plus car has a lot of damages
About QEEQ:10.0/10
As usual easyrentcars did what they suppose to do. No issues. Only one suggestion - remove all scums from partners.
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