NAPLES AIRPORT CAR RENTAL REVIEWS

I have still not received my deposit back from my vehicle hire

The car rental company is overall pretty good. However, the pick-up experience was terrible. It was raining that day and we had to wait outside for an hour. The car rental platform's assistance was useless.

Did expect A bit of a challenge on the return but staff was really njce

Qeeq was right on point and facilitated the whole process

The pickup was very smooth and fast. T he car was clean, however itvdid have a lot if scratches, marks etc which were not recorded. When I reported them I was told to take pictures and go. When I returned the car it was inspected with no comments made about the sratches and marks.

Booking was easy and cost competative, price drop seemed to have worked saving us a little

An extremely poor experience with intentional fraud targeting consumers. My credit card was charged 800 euros without authorization, and there's absolutely no service from this rental company.

No chance to refuse extra insurance Had to pay twice!

Shuttle bus did not arrive for over 45 minutes. Could not telephone office as their phone line did not work. Had to then walk 15 minutes in sweltering heat to the pick up location in what seemed like quite a dangerous and filthy environment. Pick up took over half an hour as only one member of staff processing bookings. Car was clean but not full of petrol despite check out note suggesting it was - which led to a further delay. Overall it took over 2 hours to drive away. Next time I would definitely pay more and order a car at the airport terminal.

great modern car, quick pickup and drop off, couldn't have been better

I read a few reviews which advised against using Alamo but to be honest I couldn't fault it. The staff were helpful, the vehicle was great and we had a trouble free holiday. They don't make a big fuss on returning the car, they just walk round and make sure there is no perceptible damage that wasn't there before and sign it off. All perfectly standard and normal practice. Thank you will use again, exceptionally good value and service.

Not much to say about the booking process. It is what it is. It was problem free and everything was recognised at the airport end without issues.

we arrived a bit earlier than planned but we were able to pick up the car but was charged an extra days rental for 90mins extra. We paid 45euros for each day but charged 75 euros for the extra day - dissapointing

First, I arrived at the airport and contacted them. They told me to wait, but after an hour, no one showed up to pick us up. Eventually, I had to spend 160 RMB on a taxi to their store. When I arrived, I found out that others who had been waiting with me at the airport also took a taxi. It became clear that this was a common issue with this company. At the front desk, the woman kept aggressively pushing their insurance, almost implying that they wouldn't give me the car if I didn't buy it. I made it clear that I only wanted the basic insurance and nothing else. After arriving in Shanghai, I noticed an additional charge of 22 Euros. When I contacted them through the taxi service, I was told it was a pre-paid cleaning fee, which they never mentioned at the time of pickup. If this fee existed, why wasn't I informed when I collected the car? While the amount isn't significant, it's extremely dishonest. I do not recommend this car rental company at all.

The store is simple and the address information is confusing. It's very difficult to find for both pick-up and drop-off. The car had multiple external damages that weren't repaired. Three months later, without any prior notification, there was a sudden charge on my credit card. It was only after the bank blocked the transaction that I received an email informing me about a violation, and mentioning that there would be a penalty for late payment. However, despite my repeated requests, I was not provided with a payment link. I suggest avoiding this supplier in the future.

It's okay.

Rude attitude

This car rental company is notorious for fraud and is highly unreliable. The Google rating is less than 2 stars. Strongly recommend that Zuzuche remove this company. Specific issues include: - Push for overpriced insurance: They highly emphasize scenarios with high compensation to sell a €150 insurance policy. Upon refusal, they appear to take a vengeful stance. - Extremely slow pickup process: They questioned the translated document provided by Zuzuche. Later, I saw on Google reviews that this company tends to use document doubts to increase fees. - Malicious damage claims: The vehicle damage report was very vague and missed many parts, with no photos taken. After inspecting thoroughly, they reluctantly added details. At return, they scrutinized the car with a magnifying glass and claimed small white spots on the glass were my fault, demanding a glass replacement and charging €1100. Their attitude was extremely arrogant during communication.

Very bad very bad

The service was poor. The contact number 39 353 378 4355 was never answered during pickup and return. I had to get in touch with the rental company through the QEEQ platform.

Scammers - picked up the car identified a scratch on the plastic hubcap that was not capture, the inspector said it was not a problem. Upon returning the car I stated that it was their prior and the previous rep said it was not an issue. Now they are trying to charge me €70

Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient

As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.

Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!