“Very old car with over 113280km on the odometer.”
About CRQ-CarRent:6.0/10
The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.
Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.
About QEEQ:8.0/10
Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies
The car exceeded our expectations. Miscommunication with pick up time. We had booked for 9am. Didn’t get car till 12pm. However, staff member was apologetic and gave kids a box of biscuits. The car itself was brilliant, ETC was great.Drop off went very smoothly and quick
About QEEQ:8.0/10
QEEQ was easy to book with. Drop off and pick up instructions need to be clearer.
The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.
The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient.
The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.
The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.
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