“Very old car with over 113280km on the odometer.”
About CRQ-CarRent:6.0/10
The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.
The staff was very patient and carefully verified if it was possible to use our own portable child safety seat. At drop-off, a young man with excellent English made communication smooth.
The condition of the car brought the general experience down a quite a bit. The cleanliness is quite poor and it didn't seem it has been cleaned before handing it to me. Quite a numerous function of the car isn't working, including rear camera, GPS, function keys on the steering wheel, etc.
The service was excellent. We were supposed to collect the car at Haneda airport but the staff kindly offered to send the car to the hotel we were staying which was way more convenient.
The car was ok but was a bit old with slight dents & scratches all over the car and the most important thing it does not have Apple Car Play which would be more helpful for us to use navigation app.
The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.
The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.
The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan.
The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service.
Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.
About QEEQ:10.0/10
QEEQ provided us the best options for Car Rental in Japan. Price drop protector was not able to find a lower price so I cannot comment on that service.
Had no issues whatsoever using QEEQ and its services. Would recommend to anyone looking to rent a car in Japan.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Check out this.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Barry Bobby
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >Monroe Henley
-
-
-
-
View more >Hubery Silas
-
-
-
-
View more >Moses Mark
-
-
-
-
View more >P.SENCHAOWANICH
-
-
-
-
View more >K.Nguyen
-
-
-
-
View more >Marcia McCarthy
-
-
-
-
View more >D.Godley
-
-
-
-
View more >-
-
-
-
View more >Zona Sheridan
-
-
-
-
View more >Salome Wheeler
-
-
-
-
View more >N. Abdullah
-
-
-
-
View more >C.Lim
-
-
-
-
View more >Nancy Leonard
-
-
-
-
View more >Clyde Zephaniah
-
-
-
-
View more >Vaibhav Parkhe
-
-
-
-
View more >Brian Clara
-
-
-
-
View more >Louis Barney
-
-
-
-
View more >Car hire Brands Ranked AT Tokyo Haneda Airport Terminal 1, HND
Know More about Tokyo Haneda Airport Terminal 1 Car hire
Check out this.