PENANG AIRPORT CAR RENTAL REVIEWS

Car was filthy. Counter guy was MIA. Car advertised or “similar “ we got similar and wasn’t as good as advertised car. Would not use again On a better note drop off staff were much more efficient

Counter staff should get ready before the time I booked. But staff didn't show up when I arrived, been waiting him for long time and we wasted 30mins.

Nice

I would like to thank and Appreciate SURIA ( MS.Chuah) for their support, All perfect

The car was lousier then previous rental. And the car is high fuel consumption not like previous car. Drove way less then the distance yet need to pump more petrol.

Nothing special.

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Kind and friendly

Worth to use for car rental service

good experienced. friendly staff and good condition of car.

ease to book and search for the cheapest price of car.

The car was fine. The staff at Europcar however weren’t helpful or friendly. In the email instruction i received, I was told to show the confirmation without printing out. When I did so, the staff said they needed a hard copy and I didn’t have a photocopier and emailed my copy to them instead. I then presented my drivers licence and they said they needed my passport as well. Having travelled from the city center to the airport to pick the car up, I asked them if they would send the car to the city as I wasn’t advised to bring my passport in the email. I offered to pay extra for the service. The staff said no and ignored me when I asked for other alternatives. I had to take another grab car downtown to get my passport and returned to the airport. In order to pick up my rental car, I had to pay 3 times out of my own pocket for the Grab rides. The staff could have been a little more helpful. It’s not an experience I’d like to repeat. It’s my last time renting a car from Europcar.

The return location was unclear.

Should provide “touch n go” card or tag for toll, as it’s not easy to purchase in town.

Cover the insurance claim at the same time but not reimbursement the claim.

Good

Great Service

Great and Easy

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

Very helpful staff. Quick and efficient service. Car had lots of small surface damages on pick up but staff were helpful in marking all of them to avoid any liability on my part.

I book Perodua Bezza but got Proton Saga-lower category without any information before - dissapointing experience

Good

Felt car was relatively low-powered. Slight acceleration and I will hear the engine roar. Pick-up was slow but seems better than other cars on the road. So maybe it is the general conditions of car on Penang roads.

特になし。非常に親切に対応してもらえた。

その名の通りEasy!

we have to step hard on the accelerator to get the car moving. Car is spacious, aircon is cool, petrol consumption is economy. Overall value for money.

There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer. Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn. Total time to collect the car was approx 45mins.

Very smooth booking process. This is my first time booking and will book from thus website again.

awesome service