WARSAW CHOPIN AIRPORT CAR RENTAL REVIEWS

No matter how I explained that I had purchased full insurance online at the time of pickup, they still made us sign a contract in Polish that we couldn't understand. Besides the 590 yuan rental fee paid online, the car rental company charged us an additional 1200 yuan.

Long wait time, waited for over half an hour, and then spent another half hour signing various documents.

It's okay

The efficiency was too slow. Although I had already purchased insurance, I was told it wasn't recognized. It seems there was no communication between them and the rental company, so I had to buy another day of insurance for 36 euros while I was abroad. The low efficiency wasted a lot of time at the airport.

The efficiency was terrifyingly slow. If you didn't accept the various terms, you were told to leave. The attitude was also very 'friendly'.

After completing the order on December 8th, there was an inexplicable charge of 4486.88 RMB on December 19th. There has been no explanation so far. Please confirm and compensate for the loss as soon as possible!

Provided a car of a higher class (I ordered a class with manual transmission and gave Toyota avensis with automatic). The car is super clean and in good condition.

I always rent from this company; the cars are in good condition and fairly new.

Excellent service. Besides car rental, they also gave us lots of other helpful advice.

It was supposed to be open 24 hours, but when we arrived at the airport terminal store to pick up the car, there was no one there! The contact number left at the counter went to voicemail, and no one answered. We waited for more than an hour and finally had to contact the car rental customer service. After that, a young man from the rental company showed up. After we completed the rental procedures, he only roughly pointed out the parking location and didn’t accompany us to pick up the car. This shows the service quality of a small company! We booked a Volkswagen Sharan online, but the rental company substituted it with a newish Seat that had been in use for about a year.

Gave the wrong car and refused to replace it. Forced the user to accept it.

The rental agency try to rip me off by paying the damages I didnt do. Also I took the damages cover insurance and dispite the insurance they try to make me pay about 600 euro. Its scandalius. I follow you the message they send me

The staff are very professional, in line with Schengen standards.

The attitude was quite average

I am giving this store a negative review, negative review, negative review!!!!!! We rented this car for two days from this company. We've never hit or scratched the car. They have about three employees and are located on the 3rd floor of the airport. When we booked the car, it was clearly stated that we would return it at 7 am to catch an 8 am flight. On the day of return, we arrived on time, but they were not open. We called several times but got no answer. Eventually, when we got in touch, they said they weren't working yet and told us to park the car, leave the keys and contract in their mailbox. We didn't even see anyone from the company. After we got back home, in September, we received a charge saying the glass and doors were scratched, costing 3400 RMB. When we returned the car, a foreign woman with a child came up to us and said, "I shouldn't interfere, but I previously rented from this company and they charged us for no reason, so be careful, check the car thoroughly and take pictures." We heeded her warning, checked the car carefully, and took photos. God knows this small company actually charged us for nothing. They didn't even send an email or call, just directly charged us. When we asked for the reason several times, they finally sent an email with some documents that were too blurry to read. They arrogantly said since we had insurance, we should contact the insurance company with those documents. The problem was the documents were so unclear that we couldn't make out anything. We asked them to send clearer pictures several times but got no response. Still no reply as of now...

Things I didn't appreciate (actually I was very upset about them) with Green Motion are? 1. Long list of damages an price list to review and accept 2. Expactation that I will prepay for cal wash or I will do it before droping off !!!! 3. Tank wasnt full and expectation that I will match the same fule level at drop off.

Very unprofessional, felt like a personal vehicle, seemed to be brought over temporarily.

It took over an hour to process.

The process was simple, and returning the car was very convenient!

When I returned the car, they wouldn't allow me to check my personal belongings inside. After handing over the car, they drove it away. I waited at Chopin Airport for 20 minutes. My bag, containing my Chinese driver's license and its translation, was supposedly not found. I'm a long-time customer of this rental company, but this experience was particularly terrible! Far worse than usual! I advise all Chinese friends not to use this company! My bag didn't even contain any money, yet they claimed it wasn't in the car! I've already requested after-sales support! Don't assume foreigners are more ethical, really! They're not better than us Chinese!