“Charged significant sum in extra fees and car not available. Would not recommend Dollar or Qeeq.”
About Dollar:8.0/10
The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen.
Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.
“Great Car and Customer Service/ Missing Apple air tag”
About ACE:9.0/10
The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR.
On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.
About QEEQ:10.0/10
I love the price drop! Cheapest car rental I could find! It was great.
El auto un poco deteriorado pero funcionó bien. No puedo aceptar que el recipiente de agua de los wipers estaba vacío. Eso indica que no chequean bien los vehículos antes de entregarlos.
The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process.
At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.
Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional
The car rental company in Puerto Rico took almost 3 hours from 9 AM to 12 PM. They insisted that we buy their insurance, claiming I hadn't already purchased one. We were in a hurry, so we had to buy it.
1. I already sent them the rental pickup form via email: counter@charliecars.com
2. They said if I already paid, they would refund the amount.
Please coordinate with the car rental company.
See the receipt attached;
Insurance: $200;
Other charges include tolls and a deposit of $150; total is $388, which is more than the rental fee.
They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver.
I'm going to contact them for a refund for the other coverages that I did not want.
“Easy pick up easy return very friendly, helpful personnel”
About Alamo:10.0/10
Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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