CASABLANCA MOHAMMED V AIRPORT CAR RENTAL REVIEWS

At the time of handover, the staff did not speak English and gave no explanation about the car's condition. When I found the car to be old and dirty and requested a replacement, the staff said there was no other option.

The counter staff should have been more welcoming.

There is a disconnect between the site and the office where I picked up the car rental. I was told by the office in Morocco that car description in that EasyRentCars site are not accurate, so they gave a car with almost no gas and no AC, no radio, no functioning USB port. The car rental was a junk ( bad tires, no ac, seats with cigarette burns, and bad smell, etc ...)

Casablanca is the only location, so if the car breaks down, you have to drive a long way back, which is inconvenient.

Accueil excellent, personnels très sympathique, service parfait ! Je ne peux que recommander les services et prestations de la société de location de voitures Sovoy ! Un grand remerciement ! Philippe

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca

The staff was very nice and enthusiastic. They didn't push for extra insurance when we picked up the car. We added a second driver and there were no extra charges. When returning the car, the inspector jokingly said that the car was dirty and we needed to wash it or pay 200DH. He immediately clarified: Just kidding, no charge. Do Moroccans like to joke this much?

When we were booking the car, we saw this rental company's rating was very poor! Many people reported that the car they received was not as good as the one they booked, and they would find unreasonable faults to withhold the deposit. However, because their rental price was slightly lower, we still chose them. To avoid unjustified charges, we specifically added full insurance costing over 3000 RMB when we arrived at the store! We were assured that any issues with the car would not be our responsibility and would not impact our deposit! However, while in Fes, some people tried to extort money from us and damaged the car when we refused! Now the car rental company refuses to return any of our deposit, claiming there was damage to the car! If we have to be responsible for car damage, what was the point of paying for the full insurance? Also, we booked a Volvo XC60 but were given another car instead! This is very unfair and frustrating! Plus, the overall quality of people in Morocco is extremely poor. I strongly advise everyone not to be tempted by lower prices and choose this rental company. You get what you pay for!

I've always used this company for overseas rentals, but the deposit of over ten thousand RMB is a bit much.

Average

Service was good, but be cautious of small tricks.

Very satisfied. Picking up and returning the car was easy. They didn't push for extra insurance, just reminded us about it, and accepted when we said we already had it.

Very satisfied

j'ai loué une Renaud Megan ou similaire, malheureusement j'ai eu droit à une Dacia Logan, j'etais obligé de débourser le double pour avoir une C Elysée entrée de gamme, je suis vraiment insatisfait du prix et de la manière que ADD Car a gérer ma réservation...à fuir cette compagnie.

There are three main issues that made my experience unpleasant. First, I scheduled to pick up the car at 10 AM, and according to the app, someone would be waiting with a sign at the arrival gate. However, by 10:10 AM, no one was there. After calling, I was told someone would be there in 5 minutes, but they only arrived around 10:40 AM (later I learned that '5 minutes' in Morocco could mean within an hour). At least the person eventually showed up, but they barely spoke any English, only French, and their English was worse than mine, which made communication very difficult. Second, they gave us a car that was half the price of the one we booked, which was an issue because we were five people with four large suitcases, but only one suitcase could fit. We booked a Touareg, but they gave us something completely different and much smaller, which was not even in the same category. When we complained, they kept insisting that they advertised 'a similar vehicle' and not the exact model. I asked, 'Is this really similar?' If they gave me a Grand Cherokee, that would still be acceptable. We then reached out to the platform, which contacted them, and after half an hour, they somehow found an old model... How old, you ask? Well, it had 130,000 km and was full of damages! I took over 20 photos of the damage. I told the platform that the car was too old and in poor condition. After discussions, the platform informed me that they could only guarantee the same model, not its condition. Fine, we decided to drive it. But the worst part was that by the third day, warnings for brake check, oil addition, and other alerts appeared. I informed the platform, and they responsibly contacted the rental company, which responded by saying it was safe to drive. The roads were either mountainous or highways. Thankfully, we survived.

Located in the airport, easy pickup

No refund for extra fuel, early return not accepted

Standard service, no hidden charges, no random fees

Average. Due to flight issues, I arrived a day late. There was no pick-up service at all; I waited for an hour and a half, made several calls to customer service, and finally, someone came.

Good!