CASABLANCA MOHAMMED V AIRPORT CAR RENTAL REVIEWS

After arriving at the airport, I waited for three hours before the car was delivered. Contacting the staff only resulted in responses like 'it will be there soon' or 'just five more minutes'.

During pickup, they checked my international driving license for a long time and asked me to add insurance.

The car rental site said they would be holding a sign at the airport exit 24/7, but when I arrived at 10 AM, I did not see any sign from the car rental company. After calling, it took another hour for someone to arrive. The staff were friendly and smiling throughout, but unfortunately, none of them spoke English.

No staff at the store, no one answered the phone. I called at least 20 times and waited an hour before I could contact the rental company.

Green Motion’s pick-up point in Casablanca is very convenient, with dedicated shuttle service and good customer service. It took less than an hour from landing to getting the car.

Several companies in the U.S. share the same location. Dollar is the same as Hertz. The car was very new and the price was cheap. They promoted their insurance; initially, I didn't want to buy it, but after a bad experience in Malta, I decided to get their insurance. It turned out to be quite good and competitively priced. The car pickup is right at the airport.

Initially, we scheduled to return the car at 12:45 PM online, but later revised it over the phone to 11:30 AM. However, the staff did not arrive at the airport parking lot until 12:30 PM, making our 2:45 PM flight extremely rushed. We almost missed the boarding.

Like: I was very happy with the rental company in Morocco that we rented from through Easy Rent Cars.
Dislike: I didn't like that the hold on my credit card took more than 3 weeks to get removed. The customer service agent from Easy Rent Cars was not helpful at all about this.

The reservation was transferred to another company. The staff insisted on adding insurance, but I couldn't contact the rental platform due to a lack of a working phone card right after exiting the airport. The staff was very rude. I suggested purchasing the premium insurance available on the platform, but they insisted I buy their local insurance within five minutes or they wouldn't rent the car to me.

The car was not returned with a full tank, but no additional charges were applied.

High efficiency, new car

Overall, the car rental process was satisfactory.

The service provided by Hertz was terrible; the staff we encountered were all scammers. They used various excuses to prevent us from using our original reservation and forced us to pay higher fees. They gave us a faulty car, which explains why many Chinese travelers often report tire issues while driving in Morocco. This is clearly intentional on the part of the staff, so no matter how careful you are, you will fall into their prearranged traps.

They were late when we picked up the car. We waited for more than an hour. Returning the car was even worse as no one showed up, and they didn't answer the phone. We had no choice but to leave the car in the parking lot and the keys inside, otherwise we would've missed our flight.

On the last day, we were in a rush, but the tire pressure warning light came on and the brake pads were damaged. We had to spend several hours repairing the car at our own expense, causing us to miss Rabat. Since our flight was very early the next day, we decided to return the car in advance. We communicated with the rental company four to five hours in advance, but when we arrived at the agreed location at Casablanca Airport in the evening, we waited for over an hour and made several phone calls. They kept telling us to wait, and then finally said they weren't coming. We were told to just leave the car and keys in the parking lot. As a result, a few days after returning home, my credit card was charged 400 dollars. Despite numerous communications with the rental company, there was no resolution. This rental experience was truly disgusting. While there are good people in Morocco, it's still hard to avoid scammers. In such places, you must buy full insurance because the cars often have close to 100,000 kilometers. Apart from the annoying traffic police fines, I'm really not sure how many more traps the rental companies have in store.

When returning the car at around 4 PM local time on October 4th, a male staff member, approximately 40 years old, attempted to extort money from me over a car wash issue at the office in the terminal. I was not informed about any specific car wash standards required upon return. The employee exhibited very poor attitude, demanding 1500 Dirhams. After I firmly refused to pay, he lowered the demand to 500 Dirhams, threatening to deduct 1500 Dirhams from my credit card deposit if I didn't comply. This was the same employee who enthusiastically sold me their comprehensive insurance at pick-up, claiming it included everything. However, during the extortion attempt, he denied his previous promises. When I requested his name for a complaint, he refused to provide his full name. This experience with Hertz was extremely negative due to this employee!

Quick and efficient service without pushing insurance.

They withheld the deposit and only returned it over a month later. Even then, it wasn't fully refunded—they deducted 500 MAD, calling it a damage management fee. We had purchased full insurance when placing the order, but at the store, they said it didn't cover everything and asked for an additional 1000 RMB for full coverage. And then they charged a management fee on top of that. Such a rip-off.

Pickup was good.

Late arrival, language barrier, and the promised full tank was empty. After I strongly expressed my dissatisfaction, they gave me 100 to refuel myself. Unbelievable.