CASABLANCA MOHAMMED V AIRPORT CAR RENTAL REVIEWS

They kept trying to sell their own comprehensive insurance, and the super insurance bought domestically was not recognized locally. They were very unwilling if you didn't purchase theirs. They showed attitude and made us wait, attending to others first. In the end, they forcibly charged a $1800 deposit, otherwise they wouldn't give us the car. The whole process from paperwork to car pickup took two hours!

As expected, highly recommend full insurance, but it can be declined. Had a flat tire during the trip, and the company refused to provide any assistance.

The car we booked was totally different from the one we received! We booked a Tiguan but were given a Duster. When we asked the rental company's staff, they said they didn't even have a Tiguan! They just put a picture there to deceive people! On the day we booked, the Duster was only around 200 per day, while the Tiguan was over 600 per day. If we'd known we were getting a Duster, we wouldn't have booked it for that much more; we could have saved thousands. When picking up the car, they promised to switch the car and deliver it to the hotel, but when we called the next day, nothing happened! This rental company is terrible.

Couldn't find the store when returning the car, and no one answered the phone for assistance!

I was shocked beacuse they charge me extra 540 MD it’s about 75$ CD & when I asked why they answer it’s insurance fee so total I pay 55.92$CD+75$CD. That’s really high price for rent simple car for 3 days only

The pick-up staff did not have the renter's name

This company is unethical, with poor customer service, and they even threaten customers. One person operates three car rental companies. I hope that QEEQ takes action and strongly recommend removing them from the website.

This company is a shady business with poor customer service, and even threatens customers. One person operates three rental companies. I strongly recommend QEEQ to look into this and remove them from the website.

I wait for a long time to get the car, after inspection I discovered that there is no light in the car. Then I wait an additionnal time to have an other car. In total I had to wait about 2 hours.

This company is a total rip-off. See my full review for details.

They aggressively pushed insurance and pretended my card had insufficient funds when the first transaction failed. I had to argue strongly to avoid adding insurance.

Unreliable rental company. They claimed my card didn't go through and insisted on a 100-euro insurance fee. Additionally, they charged a 200 dirham cleaning fee upon return.

I booked a mid-size SUV Touareg, but they gave me a small Dacia SUV instead. The daily rental price difference is 800. Feels like a scam.

They charged a 4205 RMB deposit and only refunded 961 RMB. When returning the car, they said everything was fine. However, after we got back home, they only refunded a bit over 900 RMB. When we called, they claimed there was damage to the car, which is not true since we had no incidents during the rental period. They also forced us to buy a 3000 RMB insurance at the counter. This company is definitely a scam. I do not recommend renting from them.

After my flight was delayed, I went to the store to pick up the car only to be told that there were no cars available. The worst part is that they charged the full rental fee and didn't refund it.

It's actually a subsidiary of Hertz, and the counter is Hertz. There's a clear sign indicating UnionPay is accepted, but the card didn't work. They claimed it was our problem. We called the bank, which confirmed it was their machine's issue. Then they aggressively pushed their own insurance. Even after showing our pre-purchased full coverage from the rental platform, they didn't acknowledge it and forced us to buy their $2000 insurance. To avoid ruining our trip, we had to buy it, which practically offered no coverage at all. The car pickup process was very casual, took at most 10 minutes. Thankfully, we had read reviews advising to take detailed photos of any minor damages, which we did. The return inspection felt like they were checking if their wife was a virgin—extremely thorough, inspecting tires, the underside, the roof—it took almost 30 minutes. There are many police in Morocco. Just remember the saying 'poor mountains and bad waters make bad people.' They'll scam you without hesitation. Do not speed, always stay under the limit. They especially target Chinese. Some might negotiate while others are very strict. After this experience, I will never visit such a country again in my life. I hope the rental platform will ensure thorough inspections or set up dedicated counters in Morocco.

The elderly gentleman at the airport office was efficient, and the parking lot staff were very friendly.

They force you to buy their insurance; otherwise, they charge a deposit of almost $3000 (and they don’t accept UnionPay). But if you agree to buy the insurance, they accept all cards. Hertz doesn't have this issue in other countries.

It was okay.

Great service. No extra fees were charged, and they didn't push to sell insurance. They were very patient even though I picked up the car late.