ALICANTE AIRPORT CAR RENTAL REVIEWS

When i arrived to pick up the car I was surprised to learn that I had to pay for the cost of the fuel, i did not realise this to be the case. I would have accepted this but I was asked to pay 160 euros for a tank of fuel for this type of car. This is approx 100 euros too expensive and the rest was explained as 'other' fees... I was not willing to pay this much and so I was forced to accept a much smaller car but still forced to pay 110 euros for a tank of fuel which is a total rip off. I therefore had to take a much smaller car than I was expecting, had to squeeze my family and luggage in and pay 110 euros for this privilege. The staff member as extremely rude, unhelpful, unwilling to se any other point of view and plainly didn't care. It got our holiday off to a very poor start.

Although I had documents saying amount due at airport as 0 I still had to pay a fuel surcharge of €24 (or they refused to give me the car) plus the incessant pressure sales techniques from Goldcar to take their insurance. Booked a Ford Focus got a Seat Leon which was smaller than anticipated

Booking was easy and the automated price drop re book is fantastic

Wouldn’t use them again a lot off hidden charges forced into extra insurance to be honest there a complete rip off will NEVER use them Again

You should look into the company’s you deal with more ! Such as gold car !!

Love the fact you both walk round the car at the end of the rental, knowing when you leave there's no potential for any unexpected charges

Great prices as usual

Well I still have not yet been given my final settlement figure. Due to the floods that occured, the car was a little muddy And Gold car are notorious for putting on extra charges after the hire

My go to car hire app

Nobady check the vehicle when i pick up and after they charge me for scratch

obligation de prendre leurs assrances j ai payer 190 euros pôur 2 jours

Never had any problems....the best thing about click rent is they are open and upfront, plus you walk round the car at the end of the rental so you know you're getting a full refund before your flight home

Iike how at the end you both walk round the car checking the damage and you sign to say you're getting a complete refund

No parking on returning car.

All good

The counter staff were lovely. I was very disappointed to have to pay extra for insurance.

Excellent as always

Excellent as always... Great prices

Long queue to pick up (30mins) Scaremongering to upsell additional insurance which was more expensive than the rental! Because I didn't take insurance, didn't even tell me where to find the car just got given keys. Picked up during a storm and the car was missing a wiper! (known damage)

No complaints with easyrent, have used many times, will use again.

Counter staff (women) not particularly friendly but we still like to use Goldcar.

Good but didn’t use drop price. Really like EasyRentCars.

The car rental service was acceptable, but the attitude during car return was extremely poor.

The pick up location is extremely difficult to find. There is no sign up whatsoever for Amigo. This needs to be addressed urgently as we spent over an hour trying to find it.

Car had had a hard 60000km life and had lots of damage and scratches. Pick up was the usual hard sell for extras.

Great price and easy to book. Will try them again

Ended up paying nearly double the quote as they took a deposit in GBP with fee and refunded in EUR. Currently trying to resolve this. Waited 45 mins to be served, rude service, didn’t have the car I ordered, seemed to want to make the process as difficult as possible. Will never use this company again.

I had trouble finding which provider was renting this car as the hirer is a subsiduary of GOLD car but it was not obvious. The woman on the desk was very agressive and tried to sell me more insurance although I explained to her that I had already bought this through the online purchase. She kept saying the car was not insured. The car provided was full of dents and scratches and although I took loads of photos I am waiting to hear if they now try and bill me for some of these!

The booking platform and process was very easy and good. The information and warning re the additional selling of insurance was useful and put my mind at rest. The experience at the rental company pick up was not good however and not condusive to a complementary business partnership!

Overall experience was very good

Booking process was easy and straightforward