GENEVA AIRPORT（SWISS SIDE） CAR RENTAL REVIEWS

the car was upgraded at no extra charge, and the counter staff were were polite

price drop worked very well and saved money on the car hire.

What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings: 1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo. 2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy. 3. Offered me her work email contact in case I could not get through the emergency contact to address my concern. 4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem. 5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade. What I did not like about: 1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car. 2. The car did not have floor mats which made cleaning difficult upon returning. 3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made. 4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day.

Not very good

Easy communication without any sales pitches

We didn't realise we had to check in at the desk in the airport first of all, as in Spain when there is a shuttle bus you normally don't need to check in at the airport. We just got the shuttle back and checked in at the airport. We will know next time! Staff were very friendly and efficient, we got a free upgrade and the car was outstanding for our family journey to the mountains in France. They were also very helpful when my husband and child left items in the car and we got them back. We also got a phone call a few days in to check all was OK with the car.

Easy and quick. Car hire is very expensive at Geneva airport, in comparison with Spain. However you were priced competitively and the car was great.

The car provided was indeed smaller than the one reserved, which is a negative point. However, the store and staff were acceptable.

The check in desk was manned by one one person, later by only two. Long queue. More than 35 min waiting.

Great value!

car was as expected , though pick up took longer than we would expect.

very easy to book and use.

Overall satisfactory, clear explanations, but the car was almost due for maintenance and kept reminding me.

Was quite surprised and happy to get the exact car we rented (Mercedes Class A) and not a "similar" car. That was my most enjoyable car rental so far. Car was brand new and fully equipped.

Great experience. Will use again.

Excellent service, the car recommended by the counter staff was very new, easy to handle, and extremely fuel-efficient.

Extremely satisfied

Very good

Excellent

Over 2 weeks later and i am still waiting on my deposit being returned. i sent them an email 3 days ago but have not heard back even though they said they would reply in 24 hours

All good

All good

Everything was quick (pick-up and drop-off) and without a single problem

Always very easy and efficient

The car was worth the hire and the GPS pretty good as well.

I still need help here. There was a small scratch on the front driver's side wheel and I need to claim for the insurance but that process is not at all clear. HELP!

Excellent service, free upgrade and contactless drop off. All very good.

It's okay.

A very reliable car rental company