The rear window of our rental car was smashed in Rome. We wanted to exchange the car in Rome, but the contact number provided by Alamo was not answered at all. We went directly to their airport rental location, but their staff said they couldn't handle this issue and told us to keep calling the number, leaving us hanging. We visited two airport rental locations, both with the same response. In the end, the problem remained unsolved, and we had to drive back to Geneva to return the car.
“Switzerland, France, Germany, Austria, then back to Geneva, Switzerland”
About Europcar:8.0/10
Rented the car at Geneva Airport location. The service was pretty good, and there weren't many people when picking up or returning the car. They didn't push to sell insurance, and the procedures were quick and easy. When returning the car, there were some scratches, but they only charged 85 euros, which was quite reasonable and not overcharged. They were also very friendly and even allowed us to use the employees' restroom.
I thought we were going to get an old, 5-seat compact car. What we ended up with was a Nissan Qashqai SUV with leather seats, lots of room, and GPS navigation. Plus, the car had only 7,000km on it! So it was brand new! It was an excellent car and was great for driving in the mountains.
About QEEQ:10.0/10
Very easy to book. It was the only website I found that was very transparent about the extra costs that could be added on.
The car had quite a few scratches, and we photographed them before we left as we thought we might get charged for them. There was no problem at drop off, and the chap told us the car was reaching the end of its useful life.
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