KRABI AIRPORT CAR RENTAL REVIEWS

I'm getting the exact car model (Nissan Almera) that I booked through the website. The car is spacious enough to cater 5 adults and one small kids. Moreover, the staffs were so friendly and efficient where the car pick-up and drop-off time is really fast which is beyond my expectation. I will definitely come back for Europcar again!

タイヤが、あまり良い状態ではなかった。雨だと、危険だと感じるレベル。

I rented a car from National through your platform at Krabi Airport, Thailand, from September 23 to October 2, with order number 67008665. I had prepaid a total of 1151 yuan for the rental and insurance fees on your platform. This overseas car rental experience has brought me significant trouble. During the car return inspection, the National staff charged me 4280 Thai Baht (928 Yuan) for a scratch on the left front wheel cover. Due to the approaching flight time and the threat of deposit deduction by the car rental company, I had no choice but to pay the 4280 Thai Baht. However, the whole incident felt unfair and even seemed like a scam. I am hereby providing feedback to your company, hoping for proper resolution. 1. In domestic car rentals, wheel cover scratches are considered natural wear and tear and are not the renter’s responsibility. Therefore, I did not pay attention to minor scratches on the wheel cover during the inspection. As a platform specializing in international car rentals, you did not inform users about this detail, leading to high compensation fees. You have certain responsibilities in this matter. 2. The National car rental company at Krabi Airport seems to be extorting customers with excessive compensation charges. The slight scratch on a wheel cover worth only a few dozen Yuan was charged at 928 Yuan without negotiation. They continuously threatened to deduct the deposit and pressured me with the approaching flight time. As a platform serving Chinese customers for overseas car rentals, I hope your company can establish basic assessment mechanisms to handle such unscrupulous car rental companies and provide a fair response to customers when they encounter such difficulties and extortion.

Phone holder and usb charging socket will be great.

It's alright, not perfect but acceptable.

YES. Not honest! Book a SUV according according to the vehicle type. BUT gave me a very old model which I’m VERY UNHAPPY WITH. Please kindly feed back to them. I also emailed them about my case. They have not reply to me. I m Feeling Cheated

Friendly staff, new car, secure payment and trustworthy company.

Quite simple and trustworthy.

Like: Efficient service even when cancelling bookings. Easy to reserve online.

Very satisfied

Very well maintain car. Car do not have reverse sensor. Unable to use cigarette socket to charge my phone..

No service service at terminal, have to finding at pick-up or drop-off location. Suggest a small booth or stand ad or else that better than nothing.

Arguments with staff regarding basic or super protection very annoying. I’m not sure whether she notice or just trying upsell the super protection insurance. I’m insist to buy because i already buy the super protection through site and cover by AXA insurance. That’s clear enough!

A car with 70,000 kilometers, full of scratches. Didn't check the car during handover, later found out the gas tank was 25% empty. The car broke down halfway due to insufficient battery fluid. Customer service said the towing fee from Krabi to Lanta was at my expense, ended up paying for the repair myself.

Good attitude, but both English and Chinese language skills need improvement. Communication relied on translation software, perhaps my English isn’t great either.

An excellent value for the price. The pick up counter was a little difficult to find, but otherwise things went very well.

The personalized service was excellent.

Very pleasing person greet us at the information desk, very helpful. We got an upgrade to Honda Civic, but was not washed properly. Overall great car to drive and great rental price offered. Would love to book again with Cmore. The person asked for cash for security, which was not pre-informed. The security deposit can't be made using credit or debit cards

Easy to book, as always. Got a great deal and full insurance coverage, which is easily overlooked by many.

Good service attitude, simple procedures.

We received an upgrade for free and everything went smooth with the rental process. The car had lots of km, just over 100,000, but was still in great shape, just lots of little exterior nicks and scratches

It can best reflect whether the service is good or not when in bad situation. I carelessly damaged the left front bumper when reversing to a parking lot in the first day and immediately returned the car to the hire company. In the last day before I left, I actually expect that I need to pay some (although the booking contract says collision damage waiver), but I cannot get their genuine reply about the part I need to pay. The guy who dealt with me face-to-face and his boss whom I talked over the phone are asking for different cost (I can see that they just want to show the big number and then easier to charge me higher, but even they themselves are not aligned on one number). They listed down many items (total $50,000THB) and even included 14days "sunk cost" at $10,000THB (cannot use when in repair). To me, this is not a reasonable charge and they were just trying to get most from me.