KRABI AIRPORT CAR RENTAL REVIEWS

Operating hours are from 8:00 to 20:00. Extra service charges apply outside these hours. Booked a 7-seater CRV but received a 7-seater Nissan X-Trail instead.

The car rental company is good, might consider booking directly with them.

The staff were enthusiastic and provided thorough service. We couldn't find the car rental spot after getting off the plane, but a staff member saw us and came to greet us, even allowing us to return the car an hour later, which was very considerate!

A painful experience to warn future renters: avoid renting from National at all costs. Here's my story. The rental process went smoothly, and everything was fine during the use. However, I probably hit something sharp, which caused a cut on the tire sidewall, rendering it unusable. Since I didn't purchase full insurance, I had to cover the tire loss myself, which cost me 2390 THB. Though expensive, I accepted it. The problem arose when I returned the car. 1. During the car inspection, the inspector actually got on the ground to check underneath the car (a first for me after many rentals), and pointed out scratches on the underside of the front bumper, claiming I caused them. When I picked up the car, I didn't get on the ground to inspect it either, so even though I had doubts, I couldn't argue effectively due to the language barrier and accepted their claims, thinking a paint job wouldn't cost much. 2. Then it came to the charges. Since I didn't have full insurance, there's a deductible. I was charged 2390 THB for the tire plus the deductible of 8560 THB, totaling 10950 THB. After communicating with the rental company, they said it was a pre-payment and any remaining balance would be refunded after the actual damage costs were finalized, to which I agreed. 3. Upon returning home, a few days later, the final damage report came out. Besides the tire, they pointed out three more damages that weren't mentioned initially, and put all of them on me. In the end, I didn't get any refund at all.

From the counter to pick-up and drop-off, the staff were very enthusiastic and quickly completed all the procedures.

The service attitude was very good.

Like: After scouring the internet for the best car rental deal, I found that easyrentcars offered the most reasonable deal and with a very low excess on car damage.

Picked up from Krabi Airport, thumbs up

Like: Fuss free. And i got the cheapest quotation from this site.

Like: the staff was very helpful, i am very satisfied
Dislike: nothing

Renting a car was very convenient, the service was good, and the procedures were simple.

The customer service is excellent.

Easy communication despite being in a foreign country

Like: I forgot my ipad pro when i depart from krabi airport. The staff call and bring me back at the airport.
Dislike: Nothing

Like: CAR condition was very good. They mentioned clear condition and rules. Good experience with National.
Dislike: They did not pickup the call when I reached so I took help from airport information counter otherwise everything was good and fair.

The staff is very nice, but communication was a bit difficult.

Like: Getting the car was super easy, came out of the Arrival gates, went to National Rental counter, filled up the formalities and hoped on the ride, all in less than 10 minutes. Car was in pristine condition, no irritating sounds or glitches, superb sound system. I would highly recommend National based on my experience.

Not bad

Like: Easy hire and trouble free vehicle. Definitely worth a repeat
Dislike: Nothing

1. In the middle of processing my rental, they started assisting other customers and took a very long time. 2. They charged me 5000 THB at the counter even though I had already paid 1450 CNY in full when booking through Zuzuche, and they said Zuzuche would refund me.