KAYSERI AIRPORT CAR RENTAL REVIEWS

This is a very small rental company. You need to schedule the pickup time in advance, but no one actually arrives. You have to call them on the spot and then wait for about an hour. The car condition was poor, and the service was even worse. They almost forcibly required us to use ETC, claiming it was necessary and that highways do not accept cash, charging us 20 Euros. It turned out that it was not needed at all; getting it at the local post office costs only 5 liras. When returning the car an hour early, we were asked to pay a 3 Euro early return fee, which was unheard of. The staff barely spoke English, making communication difficult.

No doubt this is a budget rental car company. I booked a Passat but was given a Skoda Octavia, and they insisted that this was the only car they had. I've rented cars overseas many times, and this was the first time something like this happened. The rental location is hard to find; other companies are in the domestic arrivals area of Kayseri Airport, but this one is in the international terminal. I'm not sure how many people actually fly internationally to come here. Also, the car wasn't provided with a full tank, and I had to return it with the same amount of fuel as when I picked it up, which is quite inconvenient. I would not recommend renting from this company, at least not at Kayseri Airport.

The pickup and drop-off process were very convenient. The car was new and very clean. However, fuel in Turkey is quite expensive.

Service was average, and the process was not very familiar.

A very poor car rental experience. The vehicle did not match the booking level.

Did not deliver the car on time; it arrived the next morning.

The two guys at the car rental company were nice.

Despite booking early, there were no Mercedes C-Class cars available, and there was no option to upgrade to a higher class car even with extra payment. Reluctantly, I had to accept a Passat with a small refund.

The service did not match the website description. It wasn't a full-to-full fuel policy, but an empty-to-empty policy, which made me spend an extra 100 liras on fuel.

The service attitude was good.

Kayseri Airport location is inconvenient. The store is not inside the airport, and customers need to take a taxi on their own to get there. Unable to contact store staff, and they do not provide pickup service. Customers need to spend 20 lira for a taxi to get there.

Generally satisfied

The rental process was quite smooth

There was no one to receive us when we picked up the car and we couldn't find anyone when returning it.

Not very good.

The car rental company was extremely arrogant, saying they only had this car available and not the model or similar that we booked.

Average attitude

The company's counter is at the international exit, which is not easy to find. If you exit through the domestic terminal, it’s hard to re-enter. Look for the police at the entrance; they can help you find a staff member. It took me more than an hour to pick up the car.

Great service

The car wasn't the one we booked, it was downgraded significantly. The staff's attitude was poor. Be firm when dealing with them.