I booked a Nissan X-Trail, but ended up with a Ford Kuga. I could have overlooked the downgrade, but the biggest issue was that the car showed engine problems less than 20 kilometers in. The accelerator wouldn’t respond properly, limiting the speed to around 80 km/h, so I had to creep slowly to Goreme. The next day, the engine warning light disappeared, and I thought the car was fine. However, after driving for three hours and refueling, it wouldn’t start. After numerous attempts, I realized the engine might be finished, so I called for a tow. The customer service said this is a common issue with Ford cars, and it would work again after resting for an hour. It took four hours for the car to start, but the speed was still low, and it would occasionally stall at low speeds, making it very dangerous. I had one instance of stalling in the middle of the road. I had enough and requested a replacement car. Customer service said I could switch at Antalya Airport. After altering my route to Antalya Airport, they said they couldn’t exchange it as no prior notice was given. I provided them with Budget’s Kayseri office number, but they still refused. When I called Kayseri’s office, they said they couldn’t help me anymore. By then, it was midnight. Frustrated, I completed the rest of the trip with the problematic car, which luckily didn't stall again, although the speed issue persisted. I advise against choosing a Ford if you have bad luck and they don’t have your booked car.
The company's counter is at the international exit, which is not easy to find. If you exit through the domestic terminal, it’s hard to re-enter. Look for the police at the entrance; they can help you find a staff member. It took me more than an hour to pick up the car.
No doubt this is a budget rental car company. I booked a Passat but was given a Skoda Octavia, and they insisted that this was the only car they had. I've rented cars overseas many times, and this was the first time something like this happened. The rental location is hard to find; other companies are in the domestic arrivals area of Kayseri Airport, but this one is in the international terminal. I'm not sure how many people actually fly internationally to come here. Also, the car wasn't provided with a full tank, and I had to return it with the same amount of fuel as when I picked it up, which is quite inconvenient. I would not recommend renting from this company, at least not at Kayseri Airport.
Slow! It took me 50 minutes to pick up the car! They said the tank wasn't full, went to get gas, said it would take 10 minutes, came back after 20 minutes and the tank still wasn't full! The location is unclear, and the staff's English is terrible!
Rented an automatic car. It was in poor condition and the windows couldn't roll up, but it didn't affect the driving. We'll make do, as we are not familiar with the area.
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