KAYSERI AIRPORT CAR RENTAL REVIEWS

Upon arrival, the car I booked was not available, and I was asked to pay extra for an upgrade. I was very dissatisfied after refusing.

Slow! It took me 50 minutes to pick up the car! They said the tank wasn't full, went to get gas, said it would take 10 minutes, came back after 20 minutes and the tank still wasn't full! The location is unclear, and the staff's English is terrible!

Pretty good

Not sure why, but I expected to pay 202 EUR at the store, and ended up being charged 907.55 TL.

The price was not what I originally booked. They added some insurance without informing me, costing an extra 200 bucks. Also, the car wasn't the one I booked. I reserved a Ford but got a Hyundai i20, which was very small. However, the car was quite new.

They took advantage of us not knowing Turkish and charged us extra fees.

1. Both the Kayseri Airport pickup point and the Izmir Airport drop-off point were not clearly marked, causing quite some confusion. 2. The car provided had an empty fuel tank, and I had to put in some fuel to start it! Finding a gas station immediately after starting the journey is very inconvenient for first-time visitors. 3. The front tires of the car were severely worn out with barely any tread left, which was nerve-wracking during driving.

Nothing to write about.

Extremely dissatisfied!!! The AVIS rental point at Kayseri Airport is incredibly dishonest. I have had numerous rental experiences in many countries over the past decade, and this was the worst experience I've ever had. Firstly, they overcharge customers in every possible way. Secondly, during normal working hours, the rental staff were not present at their station, causing delays for customers returning cars and catching flights. Starting with the overcharging: 1. When renting a car on June 23, they charged extra by using an exchange rate 8% higher than the bank rate. Although the booking on Zuzuche was in euros, the rental company actually charged my credit card in Turkish Liras at a rate of 3.2:1 euros to liras, claiming this was their company rate. However, during our 20-day stay from June 20 to July 11, every other transaction, including rentals, hotel bills, shopping, dining, and airport currency exchange, was all settled at a rate of 2.95-3.00:1 euros to liras, consistent with Turkish banks' rates during that period. 2. At pickup, the fuel gauge showed about 90%, but the rental company employee insisted it was full, saying, “No Problem”. Yet upon return, they charged me for not returning the car with a full tank, despite my explanations. They also added charges for parking fees. On to the second point: On the return day, around 5 PM, we parked the car at the airport parking lot but found no AVIS personnel there. I called the AVIS desk—no answer. After passing through security into the airport, the AVIS desk was unattended. We spent over 40 minutes going back and forth from the parking lot to the AVIS desk looking for someone. Finally, a helpful security guard called around and found someone who told us to go back to the AVIS desk inside the airport. Carrying our luggage, we went through security again only to be told to take the car back out for inspection. This led to the situation where they charged us for not returning the car with a full tank; despite our explanations, AVIS demanded we refuel the car. Resolving this issue took over an hour, including the 40 minutes of searching for AVIS staff. If we hadn't planned extra time, we would have missed our flight. AVIS, a large company, but engages in petty tricks!

It's okay

FOX unilaterally canceled my rental contract (which was fully paid in advance). My evaluation: FOX has zero credibility.

The advertised model is never available!

Windycar, one of the bigger local car rental companies in Turkey. Good service and better value than international chains. The car was in good condition. However, there were some issues during pickup, but it didn't affect my positive impression. Details below. For pickup, the Kayseri Airport branch is not located within the airport, and there was a data issue between QEEQ and their system. I had booked for pickup at Kayseri Airport and dropoff at Istanbul Airport, but their system showed both pickup and dropoff at Istanbul Airport. This led to several calls to coordinate picking us up from the airport, confirming the booking, and dealing with issues at the store where their POS machine couldn't process my three credit cards (due to their bank's problem). The store manager was very professional and resolved the issues quickly, and after 3 hours, we completed the paperwork and got the car. Although the car they provided was dirty and almost out of gas, it was a new car with only 8000 kilometers and was in good condition.

Poor

Quite good

The car provided was downgraded, and they didn't inform me proactively. I was almost deceived.

Rented an automatic car. It was in poor condition and the windows couldn't roll up, but it didn't affect the driving. We'll make do, as we are not familiar with the area.

Everything was perfect, especially when I lost my sunglasses in the car and they sent them back to me. I give them 100 thumbs up.

The process was smooth, but the refund wasn't very straightforward.

We booked an SUV, but they gave us a sedan.