English service is available. Unable to reach anyone by phone in the morning, as calls go through the main switchboard. Fortunately, there were staff at the parking lot by 8:00 AM.
The car pick-up process was very quick. The vehicle was provided with a full tank and cleaned. I received a car with just over six thousand kilometers on it, almost brand new. Overall, I am very satisfied and will use this company again next time.
Car pick up was smooth. Car condition was good. Car performance was not good. Air conditioning was not working properly. Car pickup was low . On hilly upslope roads car had no energy .
The service from the Hertz employee was excellent. After not traveling for a few years due to the pandemic, my international driving permit had expired. She patiently listened to my situation and still rented me the car. This could have been a big problem in some other countries.
The car was a little old but was fine for what we needed. The windscreen washer neeed to be replenished as it hadn't been checked prior to our pick up.
The car was not as advertised. The online pictures showed a hatchback YARIS, but the car I received was a sedan version of the YARIS. The car was old with many scratches and damages. I didn't purchase the full package insurance. When returning the car, they noticed some white dust on the front tire, but the metal parts were intact. They tried to blame me for damages, and only after I made a fuss did they say it was fine.
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