GATWICK AIRPORT CAR RENTAL REVIEWS

The staff were very friendly

Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour! Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car! I would never use Europcar again!

All fine.

Slow and inconvenient- shuttle took ages to arrive and there was only one person at the check in desk. Process for check in was unnecessarily slow and new costs were added even though we had bought full cover online, ended up missing flight back because shuttle was so slow dropping us back to airport.

Paid extra for full insurance . Upgraded and service of staff very good.

Ok

Please make the Alamo a bit larger so the customer can see it easier. Now it's a bit hidden below the enterprise sign so it took me a minute to find out which is the stand. Everything else was excellent.

The message upon delivery was no damages on the car.Upon inspection before take off - we fund several scrathes which needed to registered by avis hand-out office

Counter staff put too much pressure on customers by scare mongering to buy their additional insurance.

Good value for vehicle upgrade

they gave me an upgrade for a relatively good extra fee. The car was really great and worth the extra fees. I had to drop a deposit, i am yet to be refunded that after 5 days.

I felt that the extra protection insurance was not given as a choice. I was forced to purchase it as a requirement despite having a basic insurance on the vehicle and my personal travel insurance which would have covered me in a case of the accident or etc.

Friendly staff operating the shuttle from the airport, at the desk and at drop off. Whole process of pick up and drop off very easy. The staff at the pick up desk did try and fairly 'hard sell' of their local insurance products and made a few misleading statements about the full coverage insurance products I had paid when making the booking with Easyrentcars.com. This made us feel a little uneasy when leaving the pick up point that may not be adequately covered. once we arrived at our destination though, we double checked the insurance documents we had previously been sent and we reassured that we were adequately covered. That being said, we will certainly use both Easyrentcars and ACE again in the future.

I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary. The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels. Attempts to call Ace from pick up location (Green Motion at Gatwick) failed. A very disappointing experience and one that will not be repeated. The efforts to upsell type of car were annoying clumsy.

I have given feedback to Green motion, to tell them that their minibus driver was exemplary and a credit to their organisation.

Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.

Excellent value for monety

Due to the fault of my bank I ended up not even getting the car, but I can state that Green Motion apparently advertises one thing and does another. In my case for example, at time of reserving the vehicle there was a up-to amount for deposit although at car pick-up, Green Motion wanted to charge me a 3 thousand Euro deposit, which is ridiculous and I would never agree to such amount. I will also state that in my short time spent in the Green Motion office I overheard other clients making similar comments. Next time I went with a serious company right in the airport where my deposit was 200 bucks.

Free upgrade

Clear sign about collecting it from hotel as we couldn’t find anything to tell us we had to ask another company Not very clear about the marks on the car when collecting as there were quite a few that had been touched up with paint

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.

Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.