They were good as they didn’t try to sell the insurance like in Spain

HERTZ is indeed a great brand, no upselling

There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.

I originally booked a Mercedes-Benz B-Class, but was given a Skoda Octavia instead. The difference is quite significant. The staff at pickup had a very indifferent attitude, saying take this one or there’s no car. Upon return, we were charged £135 for a minor scratch, plus a £35 handling fee. It felt like robbery!

Pretty good

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again