I had specifically rented a convertible. I was to pick up at 12 noon on Friday Sept 27. I arrived exactly on time. As i talked to the agent at the counter, apparently there was one convertible available, but a woman somewhere in the lot(Avis employee) told the desk agent that she was holding the car for another customer-an Avis preferred member. I informed the desk agent that i was also a Preferred member, showed him my account number, advised him that i had a reservation and was on time for my pick up. After some haggling between your two employees, i did receive my correct vehicle. That being said, I was quite nervous and about to get very angry if my reservation was given to someone else. Not acceptable treatment in my opinion. A person with a valid reservation and who was on time, shouldn't have to deal with such nonsense.
Budget and Avis are actually the same company. When I rented the car on July 4th, there was no one at the Budget counter, so everything was handled at the Avis counter. The clerk said the cars are the same, there's no difference in quality, just that Budget is a bit cheaper.
The attendance tried avoiding giving me the type of car I requested, by telling that they were out of car and wanted to give me a cheaper car for the same price.
The overall service was excellent, and picking up the car was very convenient. You can take a shuttle bus directly from the airport exit to the rental location.
Budget is part of AVIS, so the service was fine... However, the staff worked very slowly, and the pickup process was too slow... Also, they charged my credit card four times. Although I raised this issue on the spot, the staff only acknowledged two charges and canceled one on the spot. It was quite chaotic!
I booked a Budget car, but the pick-up store was inefficient. I waited in line for a long time on the first floor, only to be told that I could go directly to the second floor since all procedures were complete. However, when I got to the second floor, the staff asked me to go back to the first floor to handle it. After some argument, they eventually processed it on the second floor. It seemed like there was no communication between them, or the system notes were unclear. This was a very disappointing experience.
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