KAHULUI AIRPORT CAR RENTAL REVIEWS

Very difficult to contact directly. We needed a car replacement due to an accident but had to deal with the road side assistant. Budget does not deal with it. We had to wait for 6.5 hours for a vehicle replacement

I have a very poor impression of American car rental companies, especially in Hawaii. I've been to the US a few times and won't be going back.

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

I was told there’s free shuttle bus from Cruise terminal to airport. But turns out only Avis and budget, so we have to find taxi to and return the rental car which was not convenient.

Je ne lourais plus jamais chez eux ! 4 semaines sur 4 iles d'Hawaii et donc 4 locations : 2 fois avec Alamo et 1 fois chez Budget, résultats : Il faut éviter Thrifty pour plusieurs raisons : 1° les véhicules sont des entrées de gamme et ou d'anciennes générations : Exemple : Jeep Wrangler ancienne chez Thrifty et nouvelle chez Alamo. 2° L'état générale est très moyen (pas très propre et mauvaises odeurs) 3° Là ou je suis très énervé : J'ai réservé une Camaro, arrivé à l'agence on m'a suggérer une Jeep, je suis resté sur mon premier choix mais elle m'a confirmer que si je le souhaitais je pouvais changer quand je le voulais et gratuitement super ! Sauf que deux jours après j'ai effectivement souhaité reprendre une Jeep car plus adaptée une belle surprise au guichet … On m'annonce 200 € de plus ! Bravo et merci, non plus jamais je ne lourais chez eux ! ! !

Très bonne expérience client

Simple d'utilisation, mais pourrais rendre le site plus convivial

Excellent service and convenient

It took a long time to get the car, but the process ended up being really easy.

Rented THRIFTY through EASYRENTCARS twice in Maui. Last time was in old area. Was good. This time in new airport rental structure. Very convenient now. You get issued car size then walk to car in size isle and choose. Cool and faster. Then you check out particular car at gate. Return was extra fast. All employees courteous and efficient!

Great customer service, clean new vehicles. Definitely will rent from them again.

Easy to use booking process. Price protector only gives Easy Car Rental a leg up on all competitors. One can book with confidence (except with Fox car rental co) not only because the price is protected but also because free cancellation.

Service attitude was mediocre.

Even though we had a pre booked car, we had to go and "choose" one ourselves but there were none to choose from and had to take the next wet car that was available so we were not able to "choose" our car. The car was an older model and had many scratches and dents that we needed to check over and make sure that we marked them all before leaving the lot. This was difficult as the car was wet and not in full sun shine. The pick up agent convinced us that we pre purchased the full tank of gas by telling us that there was only one gas station nearby and it was often VERY busy. We fell for this and discovered later that there were several gas stations to choose from and we could have filled the tank with ease before returning the car. We had travel insurance to cover our excess and any unforeseen issues but the pick up agent made us feel uncomfortable about not taking out extra insurance.

Easyrentcars were good to deal with. We liked prepaying for our car in our own currency.

Easy booking at super price

Will book here again

とてもスムーズ。フレンドリーなスタッフばかりでした！

最初は、こんな安いの本当に平気かな？と思ったけど、簡単だったし、本当に手続きもしっかりされていた。

Customer service was terrible. Information provided through customer service and at the counter were conflicting. Service representative was reluctant to help and had a bad attitude.

I was downgraded from full size to economy size.

Satisfied with the service

Very rude man at counter, tried to put the fear of God on us to purchase even more insurance, said the additional insurance we purchased from your company was no good and our own insurance with very high liabilities was insufficient for Maui. Will never rent from them again.

Excellent service, even when there was an unexpected issue on the road, customer service was very helpful and attentive.

I loved that we could pick any car at pickup and apart from a long wait to see the client representative it was a brilliant experience