Budget Kahului Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Tina Robbins

United States

Reviewed: Mon, Apr 29, 2019

About Budget: 4.0 /10

When I picked up the car, I told them I had prepaid all fees and didn't need any additional charges. I asked to add my daughter as the second driver, they said it would be $13 per day. I mentioned it should include two drivers. They said the second driver can only be the spouse. I argued that it didn't make sense, but they insisted it was their policy. I decided to add my daughter, declined all other services, and signed a document they presented to me. When returning the car, they charged me nearly $100 more, including $65 for the second driver and $48.93 for other fees, claiming I had signed for all these charges. This is outrageous!

1 days rental

Relevant Reviews on Budget Kahului Airport

Riva Walkley

United States

1 days rental

Reviewed: Mon, Feb 18, 2019

About Budget: 2.0 /10

The first time, there was no car in the parking spot, and the second time, the fuel tank was only 1/4 full. Other rental companies would have upgraded me to the next model for free by now.

Darlene Leopold

United States

1 days rental

Reviewed: Sun, Mar 24, 2019

About Budget: 10.0 /10

Good

About QEEQ: 10.0 /10

Annabelle Robeson

United States

1 days rental

Reviewed: Thu, Mar 21, 2019

About Budget: 2.0 /10

Terrible experience. We waited over an hour to get the car, and they gave us the wrong one. The staff was rude. The car key was broken and often didn't start the car. Contacting customer service was useless; they just ignored us. Absolutely awful, we will never choose this company again to save a little money.