Road Trip Around Maui

Tina Robbins

United States

Reviewed: Mon, Apr 29, 2019

About Budget: 4.0 /10

When I picked up the car, I told them I had prepaid all fees and didn't need any additional charges. I asked to add my daughter as the second driver, they said it would be $13 per day. I mentioned it should include two drivers. They said the second driver can only be the spouse. I argued that it didn't make sense, but they insisted it was their policy. I decided to add my daughter, declined all other services, and signed a document they presented to me. When returning the car, they charged me nearly $100 more, including $65 for the second driver and $48.93 for other fees, claiming I had signed for all these charges. This is outrageous!

1 days rental

Relevant Reviews on Budget Kahului Airport

Yedda Murray

United States

1 days rental

Reviewed: Tue, Jun 4, 2019

“Maui Island”

About Budget: 8.0 /10

The wait time at the rental point was too long. However, when it was my turn to complete the paperwork, the process was quite smooth. Although they tried to upsell insurance, they didn't hassle me when I declined, unlike other rental companies where rejecting their insurance leads to intentional delays in processing.

Darlene Leopold

United States

1 days rental

Reviewed: Sun, Mar 24, 2019

“Maui Island Kihei-Lahaina-Hana”

About Budget: 10.0 /10

Good

About QEEQ: 10.0 /10

Sarah Whyet

United States

1 days rental

Reviewed: Tue, Jan 5, 2016

About Budget: 6.0 /10

Budget's business is booming! I waited over an hour in line to get the car. The counter staff was aggressively selling insurance, which was really annoying! They spent a long time checking my Chinese license and documentation and even wrote my address incorrectly! Finally, after finishing the paperwork, I still had to wait another half an hour to get the car. Sigh!

About QEEQ: 10.0 /10