BIRMINGHAM AIRPORT CAR RENTAL REVIEWS

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

Helpful staff, and nice upgrade as car booked wasn’t available

Staff very friendly, car was excellent for my purpose and will be back for a seventh time with them very soon. No need for staff to upsell the insurance as I'd already purchased it online.

Price dropped by £9 on my £80 booking so a great saving. Easy app to use. Will be back.

Once again I was more than happy with green motion. Service, friendly helpful staff, virtually new car etc. were excellent. Will continue to use them.

Once again easyrentcars.com got me a bargain for car hire. I will definitely use them again.

Bit expensive once you add unlimited miles. Dodgy petrol metre so ended up spending extra 10 quid cause it wasnt full at pick up.

All good

Overall it was good but drop off location was not shown properly on map. No one picked call too.

Best staff in the UK.

Difficult to find. Poorly sign posted. On return staff member rude & dismissive. Problem with car & despite assurances that someone would contact this did not happen. Even after email. Outrageous cost to (supposedly) repair of a superficial mark. Only discovered after this incident that the company has been investigated for same. Would neither recommend nor return to these cowboys.

The car was great, much bigger and new!! Looked showroom perfect and staff were very helpful.

Easy and smooth process

She’s was so racist with me

I booked a compact car and no compact cars where available, so instead of giving me an upgrade they downgraded me to a smaller car. The attendant who Checked me out wasn’t friendly and he didn’t even apologize for Downgrading me and giving me a car cheaper than what I paid for

Taking too long to release the credit back to credit card. Bank says it’s up to the company and green motion keep saying it’s up to your bank . Greenmotion says it takes up to 7 days to release the credit back. I don’t understand the delay

Car exceeded expections. However staff are really slow in processing the papers. I guess they need to upgrade their systems

Nice cars

Best App

Yo overcharge me for rental Yo made me pay extra 20 for fuel at the end even tho I returned it how I received it

Greenmotion are not customer friendly. They will never accompany any requests to satisfy customer preferences, even if you are a returning customer.

Price protector saved me about 10% of the original hire amount. I am always satisfied with Easyrentcars.com

Average

Excellent

Good value vehicle

Excellent

Good value vehicle

Outstanding service

Average customer service

Outstanding