Horrible!!! Waited more than an hour to be picked up and the customer service is horrible
A.MOF
United Kingdom
Reviewed: Mon, Jun 10, 2019
About Easirent:4.0/10
I booked a compact car and no compact cars where available, so instead of giving me an upgrade they downgraded me to a smaller car. The attendant who Checked me out wasn’t friendly and he didn’t even apologize for Downgrading me and giving me a car cheaper than what I paid for
“This is the second time I have used you .. came back because your people are brilliant Raheel was gr”
About Easirent:10.0/10
The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you
About QEEQ:10.0/10
All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .
More staff at the counter (there was only one person) would have shortened the wait. A street address would have helped the sat nav find the drop off location. £1800 hold on my credit card for up to 28 days is excessive and will stop me from using this company again
Like: Nice new vehicle Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks
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Customer Service
Horrible!!! Waited more than an hour to be picked up and the customer service is horrible
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View more >Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks