JOHN WAYNE AIRPORT CAR RENTAL REVIEWS

The Thrifty location at SNA airport is not actually at the airport, unlike all the other companies. It took me a long time of wandering around the airport to figure this out.

The car rental process is handled right in the airport arrival hall, which is very convenient and quick. You get the car in the airport's underground parking. The staff is very friendly and makes you feel comfortable. They gave me a brand new 2015 Camry with only 400 miles on it. There are many vehicles to choose from, so you can pick your favorite! It was great! I will choose this company again when I visit Irvine next time. Thank you!

Like: Service was efficient. Was given a great car.

Quite satisfied. Remember, the location is on the first floor of the airport, not the second floor, which is the departure area. I paid an extra $10 per day to get a different car.

They accused me of smoking in the car without any evidence and claimed I burnt the area under the floor mat, but the mat itself was completely fine. It's impossible for me to damage the area under the mat without burning the mat itself. It's obviously done by someone else, yet they charged me $300 for the damage.

Had a great car rental experience. Will choose this company again if the price is right next time.

It's convenient! The car is delivered right to your doorstep.

Excellent! The staff were very friendly and patient in helping us resolve any issues.

Like: Our week in Anaheim was extra special because we had a great car to get around in! We were upgraded and loved the Kia Forte.

Ck out too long The girl spent too much time trying to up sell I didn’t want that—I am used to National, walk in walk out

This Budget company is deceitful. It's not my first time renting a car in the US. Other rental companies always ask if you need additional services and highlight the final charges, requiring a customer's signature. At this company, I explicitly told the front desk I had pre-paid and didn't need additional insurance or fuel services. The staff member ignored my request, continued writing, and asked for my signature without mentioning extra charges. After picking up the car, I discovered the additional services were added, doubling my original payment, which made renting this cheap Toyota Yaris equivalent to about 400 RMB. With this amount, I could have rented a BMW from another company. The service was also terrible as the staff was unhelpful and clueless.

The website showed that GPS was free, but I was charged $50 for its rental. This is unacceptable!

Very good, excellent service.

The rental staff explained the issues very clearly.

Very satisfied

I was charged a lot by the rental company because I didn't know about the toll roads.

Great. Booking through QEEQ was affordable and required no deposit. The service was friendly, convenient, and quick without unnecessary procedures. The process for returning the car in another location was straightforward; just check the fuel gauge and leave with a full tank.

The waiting time was extremely long, at least 20 minutes! Between 10-12 AM, there was basically only one person attending. The neighboring Herz and Budget counters had at least two staff and no lines.

Great staff and the guy at the counter was amazing!