West Coast Road Trip: Los Angeles to San Francisco

The main issue is poor communication between the Zuzuche platform and the rental company. Due to language barriers, the customer ended up buying insurance twice, which is unsatisfactory.

No queue, very convenient to pick up the car. They didn't inspect the car and didn't charge extra for adding an additional driver.

el coche tenía un foco trasero roto. No lo vi porque era de noche cuando cogí el coche. El personal a la salida del local dio la vuelta al coche y no me dijo nada. Me hizo firmar el papel y me dijo que saliera. Luego resulto que el portón trasero no se cerraba. empujabamos la puerta, se cerraba pero 2 segundos más tarde se volvía a abrir.

Staff was very friendly and helpful. I was given a different car than ordered because it was needed at MCO. The car needed to be hosed down to clean the body and especially the windows, which were very dirty.

Like: Service is good
Dislike: When I collected my car,I was given a yellow slip and was not told to check on condition of my car and I drive off. When I return car,service staff told me scratches at bumper n it was not stated on the yellow slip. I explained that the sales staff did not mention to me that slip was for checking purpose and he did not tick or circle that bumper scratches portion and ask me to drive off. However ,ur staff told me it was ok and you will check and make refund for my deposit 5 days after I return car. Till now I havent receive my deposit. Hope I will receive by next week.Thank you.