West Coast Road Trip: Los Angeles to San Francisco

Not sure if it's a common tactic in Los Angeles, but no matter what car you book, they always tell you on the spot that the car isn't available, and you have to pay extra to get a car. Since travelers can’t afford to waste time arguing, this has happened both times I rented a car. Can the rental service do something about it?

They made me pay for fuel in advance!

Easy and convenient, smooth return process, car condition was very good

Car was very clean and easy to operate. Counter staff were efficient and easy to understand

Worked very well and had no issues

The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.